Receive all customer enquiries and service requests via the telephone to resolve as many requests at first point of contact as possible.
Update appropriate IT systems in order to record and maintain an electronic record of customer details and their service requests.
Maintain awareness of appropriate regulatory and legal standards to ensure compliance through day to day activities.
Manage customer complaints, compliments and suggestions in accordance with the council?s procedures.
Contribute ideas that create efficiencies or improvements in customer facing and other processes.
Understand and contribute to the overall objectives of Customer Services, including supporting specific campaigns as appropriate, such as encouraging self service or direct debit payments.
Work as a team to provide cover and support to other team members to ensure service delivery is maintained at all times.
The job holder may be required at any time to under take any work up to and/or at a level consistent with existing responsibilities. These tasks may be at any location in Cheshire East, to ensure the effective deployment of labour, materials, transport and equipment to meet daily service requirements
CV-Library - 10 months ago
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