Accountable to: Lead Nurse / Support Manager Responsible for: Assistant Support Workers / Support Workers / Senior Support Workers Location: EastbourneJOB PURPOSE: To assist the Lead Nurse and Support Manager by providing leadership to the support team in the delivery of person centred care and support to customers requiring nursing services with the aim of ensuring that the care and support provided is delivered efficiently and in a manner that at all times upholds the organisations values, ensures that the customers needs are met and exceeds the national minimum standards. KEY OBJECTIVES To ensure that care and support is delivered in accordance with the needs and wishes of the customer. To assist in the development and maintenance of high quality person centred services within the households in conjunction with the support manager by ensuring that staffing levels and skill mix is sufficient to meet customer’s needs. To assist in establishing and maintaining a highly skilled, motivated and customer focused team by implementing the organisations people management and development policies and procedures.
To act as a visible and positive role model by ensuring that the organisations values are translated into practice and that all relevant legislative requirements are adhered to in order to safeguard the health, safety and wellbeing of residents, visitors and team members. To motivate self and others to achieve personal, team and organisation objectives by seeking and providing direction, guidance and support to members of the household teams. To deputise for the Lead Nurse and Support Manager in their absence by taking responsibility for the registered nursing care provision and for overseeing the health, safety and wellbeing of all residents, visitors and team members during out of hours. Service Delivery Ensure that each resident has a life plan in place which reflects their needs and wishes for the care and support that they require.
Ensure that the assessment of a residents needs for nursing care and support promotes independence, choice and positive risk taking. Ensure that the resident and/or their advocates involvement is sought in the development, monitoring and review of the life plan. Ensure that each resident has an allocated life style companion with responsibility for developing, monitoring and reviewing with them their life plan. Guide the provision of personal care by supporting residents and their companions with activities of daily living.
Management & Administration Assist in the management of medication systems and practices in accordance with NMC guidelines and organisation policies and procedures. Assist the Lead Nurse and support manager in the delivery of safe and efficient nursing care and support services by ensuring that household rota’s are managed effectively to maintain adequate staffing levels and provide for an appropriate skill mix to meet resident’s needs. Assist the Lead Nurse and Support Manager to investigate and respond to any complaints. Ensure that appropriate records are maintained in accordance with CQC and organisation requirements.
Monitor compliance with legislative requirements and organisation policies and procedures and take appropriate action to ensure any areas of non-compliance are addressed in an appropriate and timely manner.. Assist the Lead Nurse and Support Manager to maintain household expenditure in line with budget by ensuring the effective deployment of team members and the control of household commodities. Develop action plans in conjunction with the Lead Nurse, Support Manager and household teams to implement recommendations and/or requirements from internal quality audits and CQC inspections. Maintain records of the support provided to team members as part of the performance management process, reporting concerns and assisting the Lead Nurse, Support Manager or General Manager to address issues in relation to poor performance arising out of conduct, attendance or capability.
Act as the duty manager by taking overall responsibility for the registered nursing provision during out of hour’s periods as required in the absence of the Lead Nurse and/or Support Manager.. Team Leadership & Participation Contribute to the recruitment, selection and induction process for new team members. Contribute to improved performance and customer service by arranging and conducting 3 monthly individual performance reviews and an annual appraisal with members of the household Senior Support Worker team as delegated by the Lead Nurse or Support Manager. Provide leadership to all members of the household team in absence of the Senior Support Worker.
Contribute to the development, implementation and review of the nursing strategy to ensure that the services provided continue to meet the changing needs and aspirations of customers. Contribute to marketing the services and facilities by responding appropriately to customer enquires and positively promoting the organisation to all visitors and when in contact with members of the wider community. Develop and maintain positive and effective relationships with customers, team members, visitors and other external professionals/agencies to support the delivery and development of quality services that meet the needs of customers. Undertake any other tasks that may be reasonably assigned to the role of the village nurse as directed by the Lead Nurse, Support Manager or other member of the Belong management team.
Learning & Development Participate in team meetings and individual and team performance & development reviews. Undertake learning and development activities that have a legal or organisational requirement to maintain competence and enhance the service provided to customers. Identify own and team members learning and development needs and in partnership with the Lead Nurse and Practice Development Facilitator agree a coaching/training plan. Recognise the limits of own competency and professional boundaries and make appropriate and timely referrals to other specialists, professionals and agencies both internally and externally to ensure the residents health and social care needs are met.
Maintain a portfolio of evidence of your professional updating and continuous learning and development.
StaffNurse.com - 10 months ago