Role reports to:
Cluster Customer Services Manager (GBRSCLORDMNG)
Location of Role:
Felixstowe
Reportees:
Customer Service Co-ordinators
Description of Role
Specific Responsibilities:
Ensure the export team is run to its optimal level of efficiency by division of tasks, use of individual skills and staff development
Drive through initiatives from top down
Process of end to end export bookings through exception management and proactive communication
Internal sales, schedule enquiries, promotion of e-com solutions
Receipt and input of bookings, ensuring containers are transported effectively, monitoring allocations, overseeing documentation flow.
Dealing with queries regarding documentation flow involving liaison with Global Service Centres
Promoting the Safmarine Brand through daily interactions
Ensuring maximum loadings through vessel reconciliation process
Any adhoc tasks/projects as required by Cluster Customer Services Manager
Key Performance Indicators:
Maximised customer support in line with trade aspirations
Increased prospective customer base
Optimised yield potential
Accurate and timely input of bookings within company targets
Increased take up of e-commerce facilities
Minimal short shipments
Minimise staff turnover
Key skills for the role: Technical skills:
GCSS, MDWS, Excel, Word, Lotus Notes, GSIS, Lighthouse, Enable, MLC Learning, Exception Management, MTS
Soft skills:
Leadership skills
Coaching skills
Relationship building through strong communication skills
Proactive problem solving
Ability to work to deadlines
Safmarine Way
Ensuring internal/external customers are provided with outstanding service.
Good teamwork
Learning description of the role:
Presentation skills
Negotiation skills
People management and development
Manager:
Josef Knight – Cluster Customer Services Manager
Date review conducted:
January 2010
A.P. Moller - Maersk Group - 2 years ago
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