Export Customer Services Supervisor
A.P. Moller - Maersk Group - Felixstowe

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Safmarine UK Ltd

Job Title: Export Customer Services Supervisor

Role reports to:
Cluster Customer Services Manager (GBRSCLORDMNG)

Location of Role:
Felixstowe

Reportees:
Customer Service Co-ordinators

Description of Role

Specific Responsibilities:
Ensure the export team is run to its optimal level of efficiency by division of tasks, use of individual skills and staff development

Drive through initiatives from top down

Process of end to end export bookings through exception management and proactive communication

Internal sales, schedule enquiries, promotion of e-com solutions

Receipt and input of bookings, ensuring containers are transported effectively, monitoring allocations, overseeing documentation flow.

Dealing with queries regarding documentation flow involving liaison with Global Service Centres

Promoting the Safmarine Brand through daily interactions

Ensuring maximum loadings through vessel reconciliation process

Any adhoc tasks/projects as required by Cluster Customer Services Manager

Key Performance Indicators:
Maximised customer support in line with trade aspirations

Increased prospective customer base

Optimised yield potential

Accurate and timely input of bookings within company targets

Increased take up of e-commerce facilities

Minimal short shipments

Minimise staff turnover

Key skills for the role:
Technical skills:
GCSS, MDWS, Excel, Word, Lotus Notes, GSIS, Lighthouse, Enable, MLC Learning, Exception Management, MTS

Soft skills:
Leadership skills

Coaching skills

Relationship building through strong communication skills

Proactive problem solving

Ability to work to deadlines

Safmarine Way

Ensuring internal/external customers are provided with outstanding service.

Good teamwork

Learning description of the role:
Presentation skills

Negotiation skills

People management and development

Manager:
Josef Knight – Cluster Customer Services Manager

Date review conducted:
January 2010

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