Customer Service Sales Advisors
Scottish & Southern Energy - Cumbernauld

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It takes real passion to make your Customers feel warm inside. As a result of our expanding customer base, we are currently recruiting for Customer Service Sales Advisors within our Call Centre in Cumbernauld. We have become one of the UK’s largest energy companies with 9.5 million customers and we are still growing. Due to this continued growth we are looking for more Customer Service Advisors to join us to ensure that we continue to provide the best possible service to our increasing customer base.

We pride ourselves on providing exceptional service which makes us stand out from our competitors and this shows through being recognised as the No 1 UK Domestic Electricity & Gas Supplier in Customer Satisfaction. Does being recognised for providing award winning customer service make you feel warm inside? If so, SSE want to hear from you. You will be responsible for taking inbound calls from our customers who have a variety of different queries relating to their accounts.

With excellent customer service skills you will resolve their query in the most welcoming and efficient way possible. You will need good communication skills, listening skills, and resilience along with an aptitude for sales. Building rapport is key to the success of this role, and you will build relationships with our customers to allow you to identify if any of our additional products may be beneficial to them. We invest in our most valuable assets – our people.

All roles are supported by class based training programmes that are fun, interactive and customised to meet the needs of our customers. Please be aware that we are unable to authorise any holiday during the initial training period. Positions are based within our state of the art contact centre in Cumbernauld, facilities include free on site parking, gym and subsidised canteen. All positions are permanent, 37hrs per week and you are required to be flexible within the hours of 7.45am – 8pm Monday to Friday, and rotational Saturdays.

Successful candidates will be subject to the Company's verification and vetting process which includes a basic criminal record check.