Sales Advisor
BrightHouse - Fulham

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To support the achievement of BrightHouse store sales and customer growth targets through effective needs-related selling, customer service and retention.

Main Duties and Responsibilities
•Maintain an excellent level of customer service at all times and build strong customer relationships
•Follow the BrightHouse sales process, ensuring full customer understanding and accuracy of completed agreements
•Ensure compliance in line with responsible lending guidelines alongside Credit & Risk score-carding
•Arrange the delivery of products, and book service
•Generate new business over the telephone and in store
•Resolve problems where possible and refer to management when appropriate
•Receive and correctly process customer payments and conduct effective till talk
•Maintain up to date store files on all current and past customers and up to date Records of Achievement
•Display and merchandise Company products as required

Key Measures
•Level of customer service and retention against target
•Level of sales against target
•Successful completion of Company training updates

Skills and Competencies

•Has a friendly and outgoing manner that can build lasting relationships with customers
•Is reliable and resourceful, with the ability to adapt to multiple demands
•Achieves challenging targets, particularly around customer service
•Is confident with strong influencing and listening skills
•Works well within a team environment
•Is self motivated to achieve high standards

Education/Knowledge

•Educated to GCSE standard or equivalent
•Enjoys providing good customer service
•Understanding of retail environment and selling techniques
•Good understanding of relevant products

Experience
•Previous job experience in dealing with customers
•Proven track record in a retail sales environment
•A level of administration experience in previous roles

Essential

•PC Literate

Reward & Benefits
•Salary: £13,500 - £14,030 per annum pro rata (£6.66 - £6.92 per hour)
•Bonus Scheme
•Stakeholder Pension
•Childcare Vouchers
•Staff Purchase Scheme
•20 Days Holiday plus 8 statutory days

BrightHouse - 17 months ago - save job - copy to clipboard
About this company
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