Spa Receptionist
The Dorchester - Greater London

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Scope:
  • To provide a professional and courteous reception service to resident guests and external clients
  • To ensure a consistently outstanding service is provided, maximizing business potential from treatments and retail sales
  • To act as an ambassador of the Hotel with guests and colleagues
Main Duties:
  • To provide a professional and consistently outstanding reception service
  • To meet and greet spa guests upon arrival, check them in, process valuables, escort to changing area when appropriate
  • Sell treatment services by appointment, prepare and process accounts for treatment services and retail sales.
  • To be familiar with each and every treatment, up-selling at every opportunity
  • Carry out show rounds and explanation of services and facilities
  • To communicate with guests by telephone, mail, fax and email regarding treatment requirements
  • To attend team and cross departmental meetings and training
  • Be fully conversant with relevant hotel procedures - fire, security, health and safety, bomb
  • To handle guest complaints in a professional and understanding manner. Reporting details to the manager on duty
  • To understand and follow hotel standards
  • To undertake tasks in area of responsibility
  • To assist with stocktaking and control where required
  • To provide assistance to colleagues when required
  • Following opening and closing procedures including balancing and cashing up
  • To provide therapists with work schedules at the beginning of each shift and update when required
Requirements:
  • GCSE Level or equivalent
  • Qualification in beauty or hotel management beneficial
  • Previous spa experience as a spa therapist or spa receptionist
  • Understanding of spa booking systems e.g SpaSoft, Premier Spa or similar.
  • Cash handling/banking and retail sales experience is beneficial
  • Excellent standard of spoken and written English
  • Computer literate
  • Knowledge of appointment and/or hotel computer systems
  • Excellent social and communication
  • Eligibility to work in the United Kingdom.
Benefits:
  • Complimentary nights with breakfast within Dorchester Collection
  • 50% F&B discount at selected restaurants at The Dorchester and Coworth Park
  • Employee Introductory Scheme - £750.00
  • Team members' awards and incentives schemes
  • Contributory pension scheme entitlement from date of commencement
  • Life assurance cover for all team members
  • Uniform laundered complimentarily
  • Complimentary meals whilst on duty at our team members' restaurants
  • Complimentary Internet at allocated computers in team areas
  • Interest free Season Ticket Loan
  • Occupational Health, including subsidised massage treatments and health clinics
  • Complimentary Eye Test for VDU users

The Dorchester - 14 months ago - save job - block