The incumbent is responsible for executing the day-to-day processes within Flight Training Support and making operational decisions within the scope laid down by the Head of Flight Training.
Responsibilities: Flight Training curriculum monitoring, to ensure revision status is accurately executed. Maintain accurate, up-to-date Flight Instructor electronic and paper records accurately. Liaise with contract Flight Instructors through Monarch whilst demonstrating excellent customer relationship skills. Prepare all student training files and training material prior to course commencement. Assign students using ATMS and LMS system. Maintain electronic and paper records for all students undergoing Flight Training courses. Monitor ATMS grading sheets and maintain the student master files. Administer Course Completion, Certification and archiving process. Reconcile Contract Instructor invoices and provide timely summaries and accruals to Head of Training. Checking student pre-requisites before course commencement. Liaise with vendors for supply of training materials. To be proficient in raising and processing all purchase orders for the Flight Training department in accordance with Company process. Liaise with the Scheduling team to assign appropriate Instructors to each course detail and to work through potential Instructor resource conflicts. Represent the Flight Training team at the weekly Campus meeting. Maintain adequate stocks of training materials including manuals. Works closely with instructors and contracting agencies to ensure suitable instructor coverage for all training. Assigns Instructors and enters their names into ATMS for all training. Enters student names into ATMS for all internal instructors training. Works closely with TRM to ensure emergent changes are resolved in a timely and efficient manner
Organization and Accomplishment of Work. Plans, prioritizes, completes work efficiently and cost effectively; manages multiple tasks simultaneously while achieving expected amount and quality of work Ability to multi task to meet tight deadlines
Collaboration: Ability to work effectively in a team environment, sharing information and making suggestions
Customer Focus: Excellent customer relationship skills, builds a rapport with Flight Instructors
Judgement: Identifies problems and implements solutions within scope set by Head of Training
Professional/Technical Expertise: Thorough knowledge of Flight Training curriculum and scheduling. Ability to fully utilise ATMS Enterprise system
Basic Qualifications For Consideration
Are you authorised to work within the EU?
5 GCSEs (grades A to C) or equivalent
Experience in a Customer Service role ideally in an Aviation environment
Must be able to speak, understand, read and write English fluently; be able to communicate clearly and accurately using both verbal and written communications.
Aviation experience very desirable, especially Flight Training experience
Other Job related information
- Business Unit Commercial Airplanes
- Division Commercial Aviation Services
- Program Flight Services
- Job Type Non-Management
- Experience Level Co-op
- US Person Status Required? No
Closing Date: 06/14/2014 about closing dates
Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We...