Stakeholder Communication
Transport for London - London

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Strategy & Service Development (LU Rail)




Position Type


Full Time

Job Title - Stakeholder Communications Manager - Rail

Reporting to - Senior Stakeholder Manager - Rail

Job Scope

Support TfL’s engagement with key London Rail stakeholders by delivering the stakeholder engagement plan and through responding to enquiries and MQT’s in relation to London Rail business areas, updating the Stakeholder Network as required and preparing communications and publicity materials in conjunction with the London Rail operators.

The job holder will maintain good working relationships with their counterparts in stakeholder organisations and work collaboratively with senior managers and operational colleagues within London Rail modes, other communications and engagement colleagues in TfL and Public Affairs.

Key Accountabilities

Support the Senior Stakeholder Manager – Rail in the implementation of the stakeholder communications and engagement plan for London Rail modes

Attend relevant business meetings to keep abreast of business needs and issues and ensure these are reflected in/supported by stakeholder communications

Develop and implement stakeholder and passenger communications plans for all infrastructure work and planned engineering work, including leading the delivery through the London Rail contractors and operators

Assist the TfL Press Office in media handling on behalf of London Rail

Coordinate with the Marketing team to manage London Rail’s presence on the TfL website providing relevant content aimed at stakeholders and develop plans to support all integrated marketing and communications activity

Develop and maintain good working relationships with key stakeholders including MP’s, Assembly Members, Local Authorities, GLA and User Groups as well as TfL corporate communications and TfL Public Affairs

Manage the production of publicity material for London Rail modes including media releases, presentations, briefings and events and represent London Rail modes at internal and external events and conferences where appropriate

Produce internal briefings, responses to correspondence, enquires and MQT’s in relation to London Rail and update on the Stakeholder Network as appropriate

Key interfaces

Accountable to Senior Stakeholder Manager - Rail


London Rail Chief Operating Officer

Director of Operations London Overground, DLR and Trams

Senior managers and appropriate technical experts in Rail & Underground to obtain their inputs for briefings as well as secure their attendance at key meetings

TfL Press office

TfL Borough Engagement team

TfL Equality & Inclusion

Public Affairs and Stakeholder Engagement

Stakeholder engagement team in Surface

Stakeholder Network Manager in Group PA


GLA, MPs, Mayor’s office

London Rail operators and infrastructure contractors

Other Train Operators, Network Rail and ATOC

Lobby groups

News and media bodies

User groups


Educated to A level and equivalent

A Professional qualification in media, public relations, journalism or communications is desirable

Knowledge of current developments and emerging best practices in transport


Politically astute and sound awareness of the key policy issues affecting transport decisions in London

Good negotiating skills

Proven ability to build strong collaborative working relationships with senior colleagues and external stakeholders

Excellent standards of written and oral communication, with an ability to work and think accurately in high-pressure situations


Experience of working within a public relations or communications

Experience of developing and implementing stakeholder engagement programmes including engagement with political audiences

Experience of organising events and conferences

Excellent track record of understanding the realities of working in a complex, high profile public sector organisation

Closing date for applications is the 22nd November 2012 at 23:00

To apply please include your current CV along with a cover letter detailing the skills you feel match this vacancy.