Provide administration service to customers as per SLA
Maintenance of up to data filing and records for department, checking the integrity of customer data
Processing of a wide range of routine and non-routine documentation within defined procedures
Resolves customer enquiries (oral and written) based on competent working knowledge of the customer requirements [and case history]
Drafting of non-standard correspondence in response to customer enquiries
Inputs customer details and accesses customer information
Collates and analyses data and produces routine reports, schedules and summaries in order to update customer records, resolves customer queries
Provision of technical guidance to other team members
Identifies and implement process improvements in immediate area of work responsibility in order to improve throughput and customer service
Provide on-the-job coaching to department colleagues
Carry out projects and ad-hoc activities as determined by Team Leader
What We Want
Qualifications Essential
GCSE (or equivalent) Maths and English Grade C
Qualifications Preferred
Customer Service NVQ
Skills and Knowledge
Good written and communication skills
Ability to develop working relationships
Ability to work to work within laid down processes and procedures
Basic financial awareness
Awareness of scheme rules, industry regulations, and current pensions legislation
Microsoft PC packages
Experience
Previous experience in a financial/pensions environment
Experience of dealing with external clients
Working to SLAs
What We Can Offer You
Our competitive benefits package includes;
23 days holiday rising to 25 after two years of service
Stakeholder Pension Scheme
Flexible Benefits Package
Life Assurance
On-site Restaurant and Creche (dependent on location)
Annual Discretionary Bonus
Employee Referral Reward Scheme
Xafinity is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.
For more information about this role, please contact Robert Campbell.
Xafinity - 30+ days ago
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