Pensions Administrator
Xafinity - Crawley

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Provide administration service to customers as per SLA
  • Maintenance of up to data filing and records for department, checking the integrity of customer data
  • Processing of a wide range of routine and non-routine documentation within defined procedures
  • Resolves customer enquiries (oral and written) based on competent working knowledge of the customer requirements [and case history]
  • Drafting of non-standard correspondence in response to customer enquiries
  • Inputs customer details and accesses customer information
  • Collates and analyses data and produces routine reports, schedules and summaries in order to update customer records, resolves customer queries
  • Provision of technical guidance to other team members
  • Identifies and implement process improvements in immediate area of work responsibility in order to improve throughput and customer service
  • Provide on-the-job coaching to department colleagues
  • Carry out projects and ad-hoc activities as determined by Team Leader

  • What We Want

    Qualifications Essential
    • GCSE (or equivalent) Maths and English Grade C
    Qualifications Preferred
    • Customer Service NVQ
    Skills and Knowledge
    • Good written and communication skills
    • Ability to develop working relationships
    • Ability to work to work within laid down processes and procedures
    • Basic financial awareness
    • Awareness of scheme rules, industry regulations, and current pensions legislation
    • Microsoft PC packages
    Experience
    • Previous experience in a financial/pensions environment
    • Experience of dealing with external clients
    • Working to SLAs

    What We Can Offer You

    Our competitive benefits package includes;
    • 23 days holiday rising to 25 after two years of service
    • Stakeholder Pension Scheme
    • Flexible Benefits Package
    • Life Assurance
    • On-site Restaurant and Creche (dependent on location)
    • Annual Discretionary Bonus
    • Employee Referral Reward Scheme
    Xafinity is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.

    For more information about this role, please contact Robert Campbell.

    Xafinity - 17 months ago - save job - block
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