This exciting opportunity exists within our West London Audi Centre
**All candidates must follow the online application process**
Audi is a manufacturer of exquisite cars – beautiful, sophisticated machines that embody technological perfection. Our success is built on our core values of creativity, commitment and enthusiasm, and keeping our customers’ desires at the heart of everything we do. We strive to lead the way through constant innovation, setting new standards that define Vorsprung durch Technik.
Job Purpose: To be the focal point of contact for Audi customers requiring servicing or repair to their vehicles.
Managing the flow of information between the workshop, the rest of the Audi Centre and the customer, delivering excellent customer service at all times.
As an Audi Service Advisor, your Key Objectives will be:
To manage all service telephone and walk-in enquiries on behalf of the Audi Centre
Qualify service needs and diagnose vehicle running problems where appropriate. Establish understanding and an agreement with the customer of the work to be carried out
Calculate workshop capacity ensuring that all details are entered onto the service workshop loading system
Manage the handover and administration of Customer Service Vehicles. Explain the work carried out on vehicle ensuring customers full understanding and authorisation
Manage any necessary liaison with department manager regarding customer dissatisfaction. Follow up in line with Audi Centre procedures
Understand and adhere to Audi Brand service requirements
Maintain safe working practices and abide by the working rules and standards of the Audi Centre
Maintain product knowledge on the full Audi range
Maintain relevant systems ensuring accuracy at all times
**Strictly no Agencies**
Skills and Experience Required
This role would best suit an individual with proven experience gained within an Audi or VAG business and specific exposure to the role of Service Advisor / Service Desk would be highly advantageous.
Candidates with strong backgrounds in high-end customer service roles, either automotive or non-automotive will also be considered but they must be able to meet the above criteria in its entirety; the types of industries that would prove beneficial include but are not limited to hospitality, retail and the airline industry.
Volkswagen Group - 19 months ago
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