Customer Services and Administration Supervisor

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Organisation Description

SME with international business dealing with the export of consumables

Job Description

Customer Services

Responsible for all aspects of Customer Service and Invoicing. Key Tasks :

  • Produce all required paper work and documentation for Export orders (including “Inter Warehouse transfers)
  • Specialist in exports to Russia, Turkey, India, Saudi Arabia, Egypt, Israel and other designated countries with EMEA
  • Entering ALL customer orders & Pro Forma Orders onto the system.
  • Checking all monthly / weekly” out bounds” from consolidated reports for key customer brands to ensure everything shipped is invoiced.
  • Handle all queries and problems connected with deliveries of customers orders.
  • Obtain freight quotes when required for shipments.
  • Share in the Processing of invoices.
  • To liaise and work with the “Purchasing Coordinator” on all aspects of the warehousing and distribution network including Year End (and any other ) Stock Take and the clearance of damages etc.
  • Responsible for “Back Orders”, run Back Order allocation list & liaise with Purchasing Co ordinator re low stock issues , computer warnings or large / unusual orders.
  • Provide POD’s / Delivery notes
  • Arrange returns from customers (incorrect products / faulty items etc)
  • Handle Credit Card payments for orders placed.
  • Responsible for monthly Statement runs.
  • Work with all “On Line Ordering Systems” as required by major customers
  • All filing and archiving in the Customer services area.
Person Specification

Strong customer services experience
Fluency in one european language and English - French, Spanish, Italian, German, Turkish or Russian prefered
Costomer facing experience (over the phone)
Experience in Export desired

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