You will support and deputise for the manager to recruit, retain, motivate and develop your team to drive the success of the Harrogate outlet. You will maintain exceptional visual merchandising standards and deliver outstanding customer service that provides a unique shopping experience to our customer. You will ensure the profitability of the Harrogate outlet and drive sales through effective management and communication with your team.
Principal Accountabilities
Service and Sales
Provide a service to our customers that endeavours to meet their needs and exceeds their expectations.
Support and coach your team in selling techniques and product knowledge to ensure that customer`s needs are met within our outlet.
Provide an inviting and welcoming atmosphere for our customers to experience our product in a relaxed and elegant environment.
Support the Manager to develop, manage and implement promotions in order to drive sales and develop brand awareness.
Product
Present the product to our customer, utilising the visual merchandising guidance, in order to maximise sales opportunities with effective use of space and stock availability.
Respond to business trends and external factors to recommend changes needed to capitalise on opportunities to maximise sales.
Develop an in-depth knowledge of our product and utilise your allocation to maintain availability to customers.
Operations
Support the Manager to ensure your staff are adequately trained and competent with till, banking and cash handling procedures.
Maintain your relationship with your line manager to ensure clear communication channels are developed and relevant information is communicated in the absence of the Manager.
Maintain relationships with the relevant departments to ensure that the maintenance of the premises ensures a safe and aesthetically pleasing working and shopping environment.
Adherence to the company`s Stock control procedures, supporting the 1% stock loss level.
Support the Manager to analyse business performance and identify action plans to develop the commercial success of the brand within the outlet and exceed sales and profitability targets.
Ensure that all your duties are undertaken with care and consideration maintaining the health and safety of your colleagues, customers and contractors.
Team Management
Recruit, retain and develop your staff to enhance the values of the brand and contribute to the success of the business.
Support and develop your staff based on Key Performance Indicators.
Motivate and drive your team to achieve sales and performance targets through the use of incentives, sales targets and performance development goals under the direction of the Manager.
Deputise in the absence of the Manager in all functions of their role.
Person Specification
Essential
Passion for fashion
Customer service focused
Sales and target driven
Visual Merchandising skills
Commercial awareness
Desirable
Excellent communication, organisation and planning skills
Motivator
Ability to learn
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Monster UK - 10 months ago
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