B&Q Leyton - Customer Advisor - TradePoint
Various Full and Part Time Hours Available - Flexible Shift Pattern – Monday to Sunday between 7am - 9pm (Weekend availability essential)
Salary £12,865 pro rata plus additional zone allowance
TradePoint is the Trade Counter operation at B&Q dedicated to the specific needs of our trade customer offering them trade brands, at trade prices. As a Customer Advisor in TradePoint you will be part of a dedicated team offering an efficient, reliable and personalised service to our trade customer.
This role is all about building relationships and trust with our trade customers. You will be expected to give them the product and services they want, when they want it ensuring repeat business.
For this role you will be required to have to the following attributes:
An enthusiatic and energised attitude
Resilience with the ability to communicate and build rapport
Excellent questioning and listening skills
A passion for delivering excellent customer service
Desire to learn about products and services to improve sales and service potential
Enjoy working with others as a team
Ability to work effectively without direct supervision
Drive to exceed customers' expectations
A passion for Home Improvement
Flexibility to cover store opening hours including evenings, weekends and bank holidays on a rota basis
A down to earth attitude and a friendly approach as well as a desire to help others and a willingness to learn is essential in this role.
In return you will have the opportunity to join a great team and build your skills whilst working towards an NVQ retail skills level 2 qualification, and be rewarded with a competitive pay structure and benefits, including store team bonus and 20% staff discount card.*
B&Q is part of Kingfisher Plc, Europe's leading DIY home improvement retailer. The group employs over 78,000 people worldwide and has an annual revenue of £10.5bn. We are the first retailer in the world, and the only non-US company to win the Gallup worldwide award for outstanding Employee Engagement, picking up the award for the last five years running. B&Q achieved the Observer's Ethical Business Award, is listed on the Sunday Times Best Green Companies list and was the first retailer to buy 100% responsibly sourced wood.
B&Q, helping you create a career to be proud of.
- 20% staff discount card is for permanent staff only