Job Title: Sales Consultant
At a Glance
Lancôme has the philosophy to constantly explore the science of beauty. With Innovative formulas, exclusive ingredients, surprising textures and fragrances, Lancôme is constantly meeting the expectations of more and more demanding customers around the world.
To be a Sales Consultant, you must be a dynamic, motivated individual who has a proven track record of consistently achieving results of all goals set. A person who also has a true passion for being part of a team, ensuring success whilst at all times protecting the luxury of the brand image.
Has a passion for and understands for the Lancôme Brand
Maximises selling during heavy traffic periods. Ensure sales floor is supervised appropriately.
Can follow the company’s strategy on counter/in store, such as personalised customer consultations.
Strives to maintain a high level of product knowledge and accuracy in all application of counter services.
Demonstrates a sense of urgency in completing all necessary steps of customer transactions.
Drive store sales by suggesting additional items to customers to meet their needs and wants.
Assist customers in finding substitutions for return merchandise and/or out of stock items by assisting them to find these products in other locations.
Creates long-term relationships with customers and nurtures repeat business. Ensures the company’s customer communication standards are met.
Brand / Product Awareness
Makes appropriate, personalised product and sample recommendations.
Exhibits updated product/ingredient knowledge and application.
Must attend relevant product training when required.
Key to our business, Icon products should be monitored daily.
The individual should make themselves aware of their own daily, weekly and monthly target
Assists the Account/Store management team in all aspects of the business.
Implements customer record system for maximum customer and business benefit.
Regularly communicates Retail, Eye Must Have and KPI achievement updates to the Account/Store management team.
Maintains awareness of competitor activity and communicates relevant information to Account/ Business/ Store Manager as requested.
Seeks out business opportunities within the community and communicates relevant information to Account/Business/Store Manager.
Attends and contributes to team monthly meetings.
This list is not exhaustive
What we’re looking for
You will know the importance of delivering excellent customer service.
You will thrive in a fast-moving retail environment, pride yourself in being organised and have excellent administrative skills.
What Lancome Can Offer You
Training and development including brand induction, on the job training.
Competitive Salary and Commission Scheme
Generous Holiday Entitlement
Seasonal Product Allocations
Service Recognition Awards
L’Oréal is one of the world’s largest consumer goods companies, manufacturing and selling a wide range of beauty products for both women and men.
Based in France, it was founded in 1909 by a chemist named Eugene Schueller. It now operates in around 130 countries around the world, and achieved turnover of €20.3b in 2011.