Retail Coordinator
Net-A-Porter 26 reviews - London

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    MR PORTER will answer all your luxury online-shopping needs, the future begins in 2011"

    GQ USA

    • Document status of stock deliveries by managing daily correspondence of assigned vendors/accounts and resolving all queries from designers and suppliers in a timely manner
    • Generate accurate delivery forecasting for the weeks ahead for the business and Operations in United Kingdom to review targets and plan resources
    • Enforce early stock deliveries for a steady flow of products during the shipping window and maximize full-price selling period on site
    • Monitor and facilitate RTV items with exchanges, SOR and re-orders, throughout selling season by liaising with Inventory Coordinators
    • Prepare product details for stock Uploads, and thorough checks of product information, pricing, discounts, etc., and liaise with Upload Coordinators to ensure visibility of product
    • Check and process order confirmations to ensure full product details are completed by deadline with correct details, and seeking additional information as necessary
    • Work closely with Trade and Transport to manage logistics processing of duties, customs and freight forwarders for all shipments, and fully understand Shipping terms
    • Support Retail Operations Manager by reporting and escalating areas of concern which causes delay in deliveries and processing
    • Attend to Vendor and internal product issues effectively by following Retail guidelines and liaising with relevant departments regularly
    • Communicate and follow up on all payment related issues with the Finance Team as a matter of urgency
    • Provide product knowledge support for the Product Editorial, Customer Care, Personal Shopping Team, and coordinate brand presentations.
    • Regularly update stock adjustment, discount and cancellation records for accurate reports
    • Monitor weekly Disabled Updates report to ensure product is available on site or invisible as required.
    • Monitor weekly returns analysis report for live SKU modification
    • Establish daily call with the warehouse in United Kingdom, and check stock status and liaise with the Operation teams
    • Interact with UK and US teams to ensure deliveries are matched
    • Be clear in prioritising deliveries and workload to be in line with department and business strategy
    • Provide coverage as required for the US counterpart and Retail Coordinators
    • Other duties as required to maintain processes and improve workflow

    Essential Skills & Requirements:
    • Degree educated or relevant experience gained in a fashion Buying/Merch function
    • Excellent verbal and written skills specifically in regard to building relationships with suppliers and external contacts
    • Numerate with strong computer literacy
    • Advanced Excel knowledge essential
    • Excellent eye for detail and organisational skills
    • Proven ability to work with stringent deadlines
    • Excellent work ethics and ability to multi-task
    • Ability to identify problems, demonstrate use of initiative and implement appropriate solutions

    Location: London, W12


    About this company
    26 reviews
    NET-A-PORTER was launched in June 2000 and has since successfully established itself as the world's premier luxury online fashion retailer....