2nd Line Helpdesk Engineer - Windows - IT & Technology Support Consultancy
Shoreham-by-Sea, West Sussex, UK
Up to £26,000 plus benefits after qualifying period
We are a well-established IT and Technology company with offices in Shoreham-by-sea, West Sussex.
This position is responsible for escalation of incidents from 1st level and is an office based role.
The candidate must meet the following criteria:
> MUST HAVE previously worked for a computer dealer/reseller
> A sound, comprehensive understanding of IT and IT terminology including:
> Windows 2003/2008/2012 server, including Small Business server,
> Active directory management,
> Exchange 2003/2007 and 2010 server,
> Most popular anti-virus products, i.e. McAfee, Symantec etc,
> A good understanding of firewalls, routers, switches etc,
> Backup solutions, i.e. Backup exec, Storagecraft
2nd Line IT HelpDesk Technician Required Skills:
> Possess a willingness to learn and co-operate as part of a team
> Have confidence working in a busy often hectic environment
> Excellent telephone manner is required along with friendly customer service skills
> Attention to detail
> A logical approach to problem solving coupled with common sense
> Good communication, literacy and organisational skills
> Punctuality, staff must be ready to work by their start time and willing to be flexible with their working arrangements,
> Ideally live within a 25-mile radius of the office,
> Be able to work a variable shift of 8:00am to 4:30pm, 9:00am to 5:30pm or 9:30am to 6:00pm.
Willing to be part of an on-call 24x7 rota.
The day to day responsibilities will be:
> Answering telephone, analysing and dealing with escalated incidents.
The 2nd Line IT HelpDesk Technician role is being managed by agency innovator RecruitmentRevolution.com. By applying for this role you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only.
The IT Job Board - 7 months ago