Retail Branch Manager
HSBC UK 3,435 reviews - Stirling

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The Retail Branch Manager is a key customer-facing role that leads, manages and coaches the branch team to deliver the branch plan. They use their understanding of HSBC’s strategic vision to create and maintain a customer-focused retail environment which balances excellent customer service with maximising sales and income. They oversee the operational integrity of the branch, identifying potential issues and ensuring services are being delivered in accordance with the customers’ needs and wishes. Retail Branch Managers are integral in setting targets and inspiring, motivating and developing staff to deliver their best for the company and the customer.

To succeed in this role, you will enjoy building relationships with others and be conscientious and standards-driven with respect to customer care and service. Highly adaptable, you will be confident in taking responsibility and accountability for decisions, with a drive to work towards sales and service targets. Principal Skills: Translates HSBC’s strategy and vision into achievable goals for branch and individuals, Competent in analysing managing information and using this to improve operational quality and customer satisfaction, Inspires others through leading by example and conveying clear expectations and standards, Balances excellent customer service with efforts to maximise sales and income, Builds rapport and relationships with customers, Effectively monitors and ensures the delivery of fair, needs focused, informative and suitable advice that meets customer expectations, Helps and guides others in understanding how to achieve goals.

About this company
3,435 reviews
HSBC was set up in Hong Kong and Shanghai in 1865 to finance trade between China and Europe, with an office opening in London the same year....