B&Q West Norwood - Customer Advisor - Admin
Flexible Shift Pattern - Monday to Sunday between 7am - 9pm
(Weekend availability essential)
Salary £17,183.00 - £22,865.00 pro rata
At B&Q we look for people that are passionate about customer service and helping people create homes to be proud of. As a B&Q Customer Advisor Administrator you will be responsible for completing administration based tasks within your store and area of responsibility, in an accurate and timely manner.
You must be computer literate with the ability and willingness to learn new systems. You will be expected to deliver results in line with company audit requirements and policy, therefore attention to detail is essential in this role, alongside excellent communication skills.
You will be required to support your store colleagues where and when required delivering a high standard of customer service in store.
For this role you will be required to have to the following attributes:
A down to earth attitude and a friendly approach as well as a desire to help others and a willingness to learn is essential in this role.
- Ability to multi-task and prioritise workloads
- A passion for delivering excellent customer service
- Enjoy working with others as a team
- Ability to work effectively without direct supervision
- Attention to detail and ability to work accurately
- A passion for Home Improvement
- Flexibility to cover store opening hours including evenings, weekends and bank holidays on a rota basis
In return you will have the opportunity to join a great team and build your skills whilst working towards an QCF retail skills level 2 qualification, and be rewarded with a competitive pay structure* and benefits, including store team bonus and staff discount card.**
B&Q is part of Kingfisher Plc, Europe's leading DIY home improvement retailer. The group employs over 78,000 people worldwide and has an annual revenue of £10.5bn. We are the first retailer in the world, and the only non-US company to win the Gallup worldwide award for outstanding Employee Engagement, picking up the award for the last five years running. B&Q achieved the Observer's Ethical Business Award, is listed on the Sunday Times Best Green Companies list and was the first retailer to buy 100% responsibly sourced wood.
B&Q - Build a career in which you can say "I Did That"
* Part Time positions will be based on a Pro Rata Full Time equivalent salary.
** Following 3 months continuous service employees are eligible for a 20% staff discount card.
B&Q plc, the #1 DIY and garden centre retailer in Europe, was founded in 1969 by Richard Block and David Quayle and originally called...