Retail Advisor, London - Westfield Centre (Full Time)
Telefónica 307 reviews - Shepherds Bush

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Retail is the face of O2 with almost 400 retail stores in the UK alone.
And it's all about creating a world where everyone of our
customers enjoys an amazing experience.
Do you like new technology and enjoy working with customers?
If that sounds like you,
you’ll be right at home in one of our stylish stores.

Job description
Six phone calls.
50 minutes on hold.
A trip to a depot.
These are the remarkable lengths that Sarah went to in our retail team to retrieve a customer’s returned phone.
A phone with some irreplaceable photos of the customer’s father on it.
We gave Sarah all the time and support she needed, and her customer got her priceless photos back – along with an O2 experience she’ll never forget.
The customer thinks Sarah’s a hero.
So do we. If you could do what she did (as well as other things like providing advice, support and great service) you’ll go a long way.
In fact a whole world will open up to you, because we’re part of Telefónica.
The adventure starts here.

Roles and responsibilities
You’ll use your customer careexperience and our product training to take every customer on a voyage of discovery.
The destination? Their perfect product or service. Being friendly, keen, helpful and knowledgeable will help you build a rapport – while helping your team achieve targets.
So you must be ready to chip in and determined to make customers happy.
Make the grade and we’ll make sure you’re well rewarded.
In a business that’s always evolving, there’s no telling how far you could go.
Ready to start your adventure?

Additional information
All positions are based in our O2 shops.

- Starting salary £13, 230 pro rata plus performance bonus.

- Details about Hours of Work \ Shifts: 38 hour full time vacancies available.

- Full flexibility required.

-Due to our commitment to deliver the best customer service possible, each of our successful retail candidates need to be able to travel to our HQ in Slough for 3 days induction before to starting work in-store.

About this company
307 reviews