Commercial and Retail Manager
Horniman Museum and Gardens - London

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The Horniman Museum and Gardens in Forest Hill, south east London has been open since Victorian times, when the tea trader and philanthropist, Frederick John Horniman first opened his house and extraordinary collection of objects to the local community. Since then, our collection has grown significantly and includes internationally important collections of anthropology and musical instruments, as well as an acclaimed aquarium and natural history gallery – all surrounded by 16 acres of beautiful Gardens offering breathtaking views across London.

Horniman Museum Enterprises (HME) has been trading successfully for a number of years and is embarking on an exciting period of expansion and anticipated profit growth. All profits are returned to the Horniman Museum and Gardens to support its work. We are now looking for a Commercial and Retail Manager to build on our success to date and maximise the potential of our retail, catering and other commercial opportunities.

As Commercial and Retail Manager you will report to the HME Board and coordinate all aspects of the trading operation including business planning, performance, budgetary control, staff management (retail) and catering contract management. You will consolidate and build upon a solid framework for trading activities across the Museum and Gardens and propose a clear direction to ensure excellent customer satisfaction and profitability.

You will have a passion for retail with an understanding of all aspects of shop and cafe management and product development. Excellent communication and people management skills are essential as is a sound business sense and an ability to set clear objectives and targets and work towards them.

Further details and an application form can be obtained by visiting our website: (Please quote ref: CIG1.13)

Closing date for completed applications is Monday 22nd April 2013 at midday. Interviews
will be held during the end of April /early May 2013.

The Horniman is committed to equality of opportunity and welcomes applicants from
all sections of the community.

About this company
The Horniman Museum promotes research in its collections. Staff at the Museum are actively involved in researching the existing collections...