Blind Veterans UK
Job title: Housekeeping Assistant
Reports to: Housekeeping Supervisor
Professionally accountable to: Housekeeping Manager
Last updated: April 2012
To provide a reliable and effective housekeeping and laundry service .
1. The post holder is responsible for their own workload as distributed by the Housekeeping Supervisor and works in co-operation with other colleagues to provide an effective housekeeping service at three properties: Brighton , Port Hall and Beacon Hill.
2. Responsible for ensuring the appropriate personal protective equipment is worn including, but not limited to gloves, aprons and goggles, as instructed by the Housekeeping Supervisor.
Main accountabilities of the post
1. Undertake daily cleaning and deep cleaning tasks within all rooms at Brighton , Port Hall and Beacon Hill including public areas, toilets and the dog spending area as instructed by the Housekeeping Supervisor and in accordance with departmental procedures such as COSHH, Health and Safety and Infection Control to provide a high standard of cleanliness and presentation .
2. Undertake laundry tasks and operate all laundry equipment in line with manufacturers operating guidelines and housekeeping procedures including COSHH, Health and Safety and Infection Control to ensure linen and personal clothing belonging to members , other beneficiaries and the Charity is laundered to the highest standards.
3. Lock unoccupied rooms and ensure passageways are always free from obstructions when cleaning communal areas for the safety and security of members and other beneficiaries and their belongings.
4. Ensure all paperwork required is completed and kept up to date such as self checking books, various checklists and logs regarding laundry items to ensure quality assurance and best practice is followed.
5. Clear, clean and set up function rooms according to Housekeeping Supervisor instructions to ensure rooms are ready for catering preparations and high standards are maintained.
6. Undertake the disposal of waste, compacting and recycling all relevant items such as cardboard, glass, paper, plastic and cans in line with housekeeping procedures to ensure refuse is disposed of responsibly and to assist with environmental sustainability.
1. Attend in-house and relevant external training courses, as agreed with line manager.
2. Practice and comply with all aspects of Health and Safety at Work etc Act 1974 and the Charity’s current Health and Safety policies.
3. Undertake any reasonable tasks from time to time at the line manager’s request, as may be deemed appropriate within the scope of the post.
1. The work undertaken is physically demanding when cleaning bedrooms and communal areas at Brighton , Port Hall and Beacon Hill and can involve dealing with bodily fluids.
2. When working in the laundry the work environment can become very hot and noisy while machinery is being operated.
3. The post holder is required to use chemicals and cleaning products on a daily basis.
4. There can be an emotional aspect associated with the post if a resident member who the post holder interacts with on a regular basis becomes upset or unwell.
Autonomy and decision making
1. The post holder predominantly works under the supervision of the Housekeeping Supervisor who allocates work and personal protective equipment in accordance with relevant policies and procedures.
2. The post holder will make some daily decisions when carrying out their duties such as planning how they will undertake the work allocated to them.
1. Members and other beneficiaries regularly, regarding issues such as faulty items and preferred times of service or special requests such as extra towels or consumables.
2. Maintenance Department regularly regarding items requiring repair or replacement.
3. Care Department regularly regarding any resident needs or issues such as organising a specific time to service rooms.
4. Transport Department regularly regarding members’ dry cleaning, ensuring that all payments are collected, logged and signed for and when arranging transport to and from Port Hall and Beacon Hill.
1. Dry cleaning company regularly in relation to receiving and sending tableclo ths for cleaning and starching.
2. Laundry equipment engineers regularly regarding faults with or the breakdown of laundry equipment.
3. Laundry chemical supplier monthly regarding reviews of the chemical dosing system.
4. External catering provider (PBK) regularly regarding requests for tablecloths or requests regarding the set up of function rooms.
Main areas of difficulty
The main challenges facing the post are:
1. Dealing with requests for extra items or specific times for rooms to be serviced or the way in which the rooms are to be serviced as these may be ad hoc and must be actioned as soon as possible.
This Job Description is a guide to the work the job holder is required to undertake. It may be changed from time to time to meet changing circumstances. It does not form part of the Contract of Employment.
Person Specification – Blind Veterans UK
Job title: Housekeeping Assistant
· Knowledge of Health and safety processes
· Ability to work unsupervised
· Ability to work as part of a team or alone
· Previous housekeeping and laundry experience
· Previous experience of working with visually impaired, elderly or disabled people
· Ability to carry out a variety of housekeeping tasks and manual handling activities
Blind Veterans UK - Housekeeping Assistant - Job Description March 2012 Page 1 of 3
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