Platform Assistant 1B - East Croydon Station
Southern Gatwick Express - Croydon

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IRC3706 - Platform Assistant 1B – East Croydon Station

Salary: £15,819 to £19,580. Early and Late shifts.

As a Platform Assistant you should have a proactive approach to make every journey better for our customers.

Advertised from: 14 June 2013 - Closing date: 27 June 2013.

Assessment will run from Mid July onwards.

Detailed Description

We are looking for proactive people who are excited about providing great customer service to make every journey better for our customers.

This role is based at our busy East Croydon Station and you will be undertaking everything from proactively supporting our customers to clearing snow from the platforms. It is a safety critical role and is vital to help keeping our trains leaving the station on time. On a day to day basis you will be dispatching the trains, assisting customers and ensuring the platforms are clean and tidy.

Due to the shift times you must live in the East Croydon area.

You will demonstrate they are a cut above the others in everything they do.

If you are interested in working for a company that values innovation, working together and its people, apply now.

Southern offers a range of benefits including free travel on our services, a final salary pension and a range of leisure and retail discounts in addition to a multitude of training and development opportunities.

Job Requirements

Job Purpose: To deliver a safe, attractive retail station environment, participating in the safe running of trains and a safe station environment by complying with the Rule Book and local safety directory, providing the highest possible standard of advice, information and service to our customers. An awareness of Ticketing & Settlement Agreement and Station Access Agreement as far as they affect the station operation.

Key Role Responsibilities and Accountabilities:
  • Comply with all safety requirements as defined, ensuring personal safety and that of others at all times.
  • Communicate effectively with other staff and customers in the interests of safety and customer service using information systems as supplied.
  • Respond to customer requirements and generate solutions by carrying out the Customer recovery policy, keeping business needs in mind.
  • Attend to all faults as required following through fault reporting procedures until completion.
  • Report delays, irregularities, equipment failures or any incident affecting, or which may affect, the safety of the line or service to the customer.
  • Maintain records of train performance, highlighting reasons for delay, keeping a detailed log of any incidents, which may affect the company or our customers.
  • Carry out emergency procedures as locally specified.
  • Ensure currency of all Rules, Notices and Retail circulars and publications, which may affect your working environment or product knowledge.
  • Carry out general cleaning duties in accordance with laid down schedule.
  • Carry out general station duties as required.
  • Carry out despatch and split/attach duties as required.
  • Actively comply with the detail of the Security Advice Booklet and local security arrangements

Additional Details

Personal Attributes:
  • Customer Service Orientation - Proactively seeks to service and help the customer, empathetic towards customers needs and actively works towards customer recovery .
  • Oral Communication - Speaks clearly, fluently and in a compelling manner to both individuals and groups. Holds other's attention when speaking.
  • Written Communication - Writes in a clear and concise manner, using appropriate grammar, style and language for the reader.
  • Resilience - Maintains effective work behaviour in the face of setbacks or pressure. Remains calm, stable and in control of themselves.
  • Flexibility - Successfully adapts to changing demands and conditions.

How To Apply

Advertised from: 14 June 2013 - Closing date: 27 June 2013.

Assessment will run from Mid July onwards.

Minimum Salary


Maximum Salary




Safety Critical


Shift Pattern