Being the UK’s number one pet care retailer we have over 340 stores across the UK and at least 20 new stores planned for this year. We were voted Number 1 in the Sunday Times Best Big Companies to work for, 2013. Reporting into the Store Manager this is a Part time position where you will be responsible for exceeding our customers' expectations by delivering Pawsitively Outrageous Service throughout the store, ensuring that you always deliver the very highest standard of pet care and building strong working relationships within the store team and with our customers.
You’ll exceed our customers’ requirements by:
Welcoming every customer to the store, whenever you can.
Approaching all customers, building rapport to establish their pet care requirements.
Sharing your skills and knowledge with customers to help them provide the best possible care for
Completing sales correctly and efficiently at the till, and personally ensuring that every customer
leaves the store with a fantastic farewell.
You’ll maintain store presentation standards by:
Replenishing stock to ensure full availability to meet our customers’ shopping expectations.
Ensuring the store is clean, tidy and safe all the time.
You’ll help us remain a responsible pet retailer by:
Caring for our pets with respect and sensitivity.
Making pets’ needs your priority – even if it means refusing a sale.
Promoting responsible pet ownership amongst your customers.
You’ll take an active part in your own development by:
Progressing through our world-class ‘Steps to Success’ training programme, which will give you the
skills you will need to provide our customers with service that sets us apart as the best pet shop
in the world.
Building and developing your personal knowledge of the pets and products we sell in order to share
this information with our customers and advise them effectively.
You will have previous experience, or an appreciation, of delivering excellent customer service as well as having a passion for pets. You'll also have the ability and proven experience of working well within a team and a desire to work and thrive within a fast-paced retail environment.
This is an excellent opportunity to join a successful retail business where training and development is second to none and the atmosphere in store is something that you just won't find anywhere else!
•Competitive rate of pay plus bonus.
•28 days paid annual leave (including bank holidays), rising to 33 days after 2 years service.
•Birthday Leave- 1 day extra leave to celebrate your Birthday!
•Pension - You’ll have the opportunity to join the Pets Pension from day 1 of joining us and the company will contribute to your pension plan so long as you meet the auto-enrolment criteria.
•Colleague Discount- 20% discount for you (plus one family member). This can be used in Pets at Home Stores, Groom Rooms, Companion Care Veterinary Services, Ride-Away and Pets at Home Pet Insurance!
•“Treats” benefits- an online range of offers and discounts which are available exclusively to Pets at Home Colleagues.
•Charity Leave- You are entitled to have one paid day’s leave each year to work for your favourite animal related charity.
•Celebrating Special Celebrations? You’ll get 1 extra week off and a gift to celebrate your wedding or civil partnership, and a gift from us if you are expecting or adopting a baby!
•Free Car Parking.
Please note that we reserve the right to close the vacancy prior to the application deadline/closing date once a sufficient number of applications have been received.
Pets At Home - 16 months ago
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