£6.31 is the training rate which will rise on successful completion of Customer Service Manager training programme to £8.10 per hour. Most colleagues complete the course within 6 months.
This is a fantastic on the job training apprenticeship opportunity to join the team at Ladbrokes. Your role will be to help manage and sustain the front-line service to customers that will enhance Ladbrokes' position as the country's leading bookmaker. The ideal candidate will have a passion for customer service, sport and a drive to lead teams within a shop.
We look for candidates that are fully flexible. This means that the ideal candidate MUST be flexible to work in accordance with Ladbrokes opening times which can range from 8am to 10pm Monday to Saturday and 10am to 10pm Sundays. Working days also include bank holidays.
Summary of the Role
This is an entry level role with no entry requirements or pre-requisite qualifications for this apprenticeship role. This role will initially require you to act as the first point of contact with our customers. You will be responsible for meeting, greeting and providing them with an exceptional level of service. You will be on hand to help by answering questions, demonstrating new machine products and taking bets. Following completion of initial training you will be;
Welcoming customers and visitors into the shop
Handling cash quickly, accurately and responsibly
Promoting products and services
Providing a friendly and efficient service so as to encourage repeat business
You will then undertake extensive training which will give you the skills and knowledge to be a Customer Service Manager, allowing you to manage the shop in the Manager’s absence as well some of the following;
Talk to customers with a view to identifying opportunities to promote profitable turnover
Deal with customer complaints and comments in such a way as to enhance customer loyalty, resolving as many as possible in the shop.
Maintain customer service throughout the shop according to Divisional standards
Contribute to colleague training
Open and / or Close the shop and work alone during the morning and evening shift
Prepare and implement staffing schedules as agreed by the Manager
Adhere to Human Resources Policies and Procedures
Should you be successful in joining the Ladbrokes team, once in employment, you will be supported by Lifetime Training, who will work with you and Ladbrokes to support you through a Level 2 Customer Service Apprenticeship tailored towards Ladbrokes.
To be considered for this Apprenticeship you must be aged between 18- 24.
Ladbrokes - 6 months ago