Team Member - Slug and Lettuce, Derby Stonegate Pub Company -
City of Derby
We are looking for someone to join our team to deliver exceptional service and standards. Our Team Members play a key part in ensuring the pub delivers a great experience for all our customers whatever the reason for their visit, making them return time and time again.
Main duties and responsibilities:
Proud of our People
Ensure the duty manager is notified of any issues immediately, e.g. lateness, discrepancies, incidents.
Take responsibility for own training
Grow Every Day
Adhere to opening and closing duties for the business.
Assist in implementing and driving promotional activities
Invest in our Future
Ensure that upselling of relevant products is delivered.
Ensure wastage is reported to the duty manager.
Deliver Fantastic Experiences
Deal with any issues that arise during shift promptly and professionally, seeking advice from the duty manager where necessary.
Ensure that the highest possible levels of customer service are delivered at all times.
Assist the duty manager as and when necessary to make the business run effectively and efficiently.
Ensure any complaints are dealt with in a prompt and professional manner, exceeding customer expectations.
Ensure the business is clean, tidy and well presented at all times.
Ensure the team serves all products to company and brand specification.
Keep us Safe and Legal
Report all accidents/incidents/maintenance issues through the correct procedure.
Adhere to all aspects of Fire, Health & Safety, Food Hygiene, Licencing law, Challenge 21, Trading Standards, COSHH and any other company policies such as Stock and Cash.
Attributes:
Smart appearance.
Flexible and committed.
Highly motivated.
Passion for food and drink quality and service and standards.
Be able to work unsupervised in a busy environment.
