We are looking for a Pensions Administrator to process events for the scheme members and their dependants in line with service level agreements, to provide optimum levels of customer service to the client in terms of quality cost and time.
Specific Responsibilities of the role:
To create and maintain consistent and accurate scheme records using the appropriate systems (Hartlink and Caselink).
To have a sound knowledge of and ability to use the internal systems effectively.
To be familiar with the contracted performance targets and quality standards and to make every effort to achieve these.
To provide excellent customer service to all clients, members and third parties.
To complete all tasks using best practice.
To respond to all correspondence (both telephone and written) in a substantive manner within the agreed time limits.
To participate in and promote good team communication.
To work towards overall goals of the team.
To build and maintain personal development file.
Process complaints at the earliest opportunity with a positive attitude, addressing the true root cause and implementing effective corrective action in order to prevent re-occurrence.
Identify and report risks and breaches immediately to your line manager and/or the Operational Risk & Compliance Department.
Regularly review the effectiveness and efficiency of existing systems and controls and make suggestions to continually enhance service delivery, improve processes and reduce potential complaints and business risks.
Adhere to the ISO and Investors in People Standards, Quality Management System and comply with pensions and FSA regulations and initiatives, for example, Treating Customers Fairly (TCF).
Previous office admin experience
Excellent communication skills.
Ability to establish working relationships with clients and staff.
Adaptable to varying demands and workloads.
Ability to work under pressure
Previous knowledge of pension schemes would be considered advantageous.