Dit3719 Technical Support Engineers

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DIT3719 Technical Support Engineer x 3 Our client a leading provider of solutions to tier 1 telecoms companies globally require a number of technical support engineer to support their global customer base.xYou will be on the front line resolving technical issues and working with our global support team to provide industry-leading service and support, Provide customer's Level 1 support teams with assistance in problem resolution. Provide occasional evening, weekend, and night duty to provide 24x7 support on a rotation basis. Candidates should be all be able to demonstrate experience of some of the following:xxKnowledge in Customer Support, VoIP, IP Networking, Linux and Solaris VoIP systems experience, with knowledge of some the following protocols: SIP, MGCP, RTP, TLS, SMTP, SNMP, Security and encryption techniques. Linux or Sun Solaris administration experience with exposure to some the following: Apache, DNS, Tomcat, MySQL, Java, C , and PERL.

A good understanding of the MS Windows XP and Vista Understanding of windows DLLs and the Outlook IE plug-in architecture Experience in client server architecture Technical support trouble-shooting skills a must; including interpreting customer network infrastructure to understand TCP IP traffic flows to from client pc and servers; reproducing a problem scenario, while capturing TCP IP packet flows, and then documenting attaching files for engineering analysis; collection of specific data points including client application logs, server application logs, ethereal packet captures, screen shots, monitoring of windows registry Exceptional customer service skills and focus on customer satisfaction and quality service Excellent problem solving skills The ability to speak English fluently and have excellent written communication skills to effectively communicate with worldwide customers EXPERIENCE: Two (2) years work experience in Technical Support or an equivalent engineering role Telecommunications and IP networking background, preferably in technical support Familiar with Session Border Controllers, Network Address Translation, Call Detail Record collection, IP gateways, and PSTN interfaces. WORKING CONDITIONS: Occasional travel Occasional international travel for training, company events, and teambuilding Evening and weekend work on a rotation basis On-call (24 7) on a rotation basis For further Details on this role please contact Mark Mc Bride onx2 for a confidential conversation Diamond IT are acting as an Employment agency on behalf of this client