Information Technology Manager III
iNautix Technologies - London

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The job holder will be responsible for managing the application design and support function for a combined suite of applications that are used to support BNYM's Transfer Agency business.

Specific responsibilities will include;

Responsibility for the quality and timely delivery of all system designs produce as part of a wider project delivery function.

Implementation of a standard design methodology across all applications ensuring delivery of high quality designs

Responsibility for level 3 support including:
contributing to problem management through application SMEs

resolution of all application defects

maintenance of business continuity plans

management of vendors

provision of weekly support MI around o/s tickets, resolution rate etc

Input into financials for the support function

Point of escalation for both the Business and IT functions

Qualifications

The successful candidate

must have extensive experience

within technology and have:
A broad knowledge of technology platforms (both Mainframe and Distributed platforms are used within this suite of applications)

Expert knowledge and experience of systems support processes

Significant system design experience

Experience of managing technical teams from both a application support and task management perspective

Strong understanding of managing both technology and operational stakeholders

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