Customer Assistant
TSB - Crawley

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Simple, balanced banking designed for personal and business customers in our local communities. That’s what TSB stands for. We may be a brand new bank, but we have a 200-year heritage of working hard to create relevant banking services for ordinary people – and over 4.5 million customers to look after.

Friendly, quick and polite service is what customers want. And that’s just what we want you to give them – whether you’re greeting people at the welcome desk or serving them at the counter. We have plenty of products on offer and you’ll soon become an expert on these, keeping on top of any changes. You’ll answer questions, process transactions, and always look to find how we can add value. In the process, you’ll achieve your own personal targets, helping us achieve our overall performance targets. Of course, the better you do, the better your rewards.

We’ll give you comprehensive training, so you don’t need a background in financial services or banking. What you do need is a genuine interest in your customers; starting conversations, answering questions, sorting out problems and recommending different services or products. You’ll have a talent for talking to people, understanding what they need and identifying ways for us to help. You’ll also be expert at balancing necessary paperwork with time spent meeting and talking to customers – and you’ll need to be willing to work on Saturdays.

It’s not just customers who get looked after at TSB. In return for your hard work, you’ll enjoy a wide range of benefits too, including a quarterly performance bonus and 22 days’ holiday. We’ll also make sure that you have all the support and training you need to develop your skills. To top it all off, our flexible benefits allow you to choose cash or pick from a range of options such as Holiday Trading, Flex Card for discounted shopping, Dental Cover and Private Medical Benefits amongst others.