Service Delivery Manager/Project Manager/Software Development
J-Com Resources - Islington

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Our client , a leading European Software Services company based in the heart of Central London have a unique and exciting opportunity for a Junior to Mid-level Service Delivery & Project Manager. Dealing with large high profile clients your job will be to act as the companies client interface effectively delivering against multiple software delivery projects (mainly web-site development, change requests, and feature additions) concurrently utilising both internal and external resources. Ideally this position would suit a Junior to Mid Level Project or Service Delivery manager that has a background in delivering Software Development, Web or E-Commerce systems/websites for external clients in an organised and structured way. (A Prince 2 foundational cert would be highly advantageous but not essential).

The Job

Primarily your job will be to manage and deliver a programme of web enhancements for a number of high profile pre-existing customers through the management and leadership of internal and external resources.

Your main objectives will be to:
1. Manage and deliver a programme of web enhancements for world-class E-commerce sites.
2. Maintain a departmental knowledge base of all pertinent information and known issues on a per client

Knowledge, Experience & Qualifications

  • Experience in project management practices, account management/service delivery, ideally gained within the ecommerce/Software development arenas – Essential.
  • Successfully delivered many concurrent change requests, or smaller software development projects – Essential.
  • Proven track record for delivering effective, pragmatic, timely and cost-effective solutions to business and client/user requirements – Essential.
  • Appreciation for the challenges associated with working alongside both UK and offshore (software) development teams – Desirable.
  • Educated to degree level or equivalent – Essential.
  • PRINCE2 foundation or equivalent – Desirable.
Skills and competencies

  • Excellent communication and presentation skills, both written and oral, and able to communicate at all levels
  • Sharp technical acumen: technically competent & enthusiastic, possess excellent client facing skills.
  • Strong customer management ability: quick to comprehend requirements, clear in explanation of solutions and extremely capable in steering and managing customer expectations through difficult situations.
  • Confident and self-assured and displays an air of gravitas and professionalism in all dealings with internal and external customers.
  • Achievement orientated team-player.