35 hours per week.
Complaint Handler (6 month Fixed Term Contract)
We have opportunities available in this role in Northampton office
Exceptional customer service. That's Barclays Here at Barclays, we treat our customers as individuals and adopt a case by case approach to make sure each and every one of them benefits from exceptional customer service. As a Complaint Handler, you'll play a central role in making sure our customers are treated fairly and consistently by acting on customer feedback to address issues quickly and effectively.
What you'll give our customers
You'll manage correspondence with customers, investigating and resolving complex complaints while ensuring adherence to operational risk and rigour standards. By maintaining a strong focus on service level agreements, you'll deliver an exceptional customer service that meets expectations and shows customers that their voice has been heard.
What you'll get in return
Help our customers get the best that Barclays has to offer, within our customer services department, and you'll get the same in return. We're not just talking about valuable benefits like great bonus potential, private healthcare, childcare savings, and a huge range of employee discounts. You'll also enjoy a unique company spirit that believes in giving people the freedom to do a great job today, and the support to reach their biggest ambitions in the future.
What you'll need
You'll need to show us good banking experience, excellent writing skills and a sound knowledge of relevant legislation and FSA guidelines. We'll expect to see experience of dealing with complaints, and analytical, decision making and negotiation skills are vital as well. A confident and personable telephone manner is also essential.
We'll judge you on your ability and nothing else.
Careers built around customers.
Jobcentre Plus Universal Jobmatch - 16 months ago