Customer Services Officers
Full-time, Part-time

This job posting is no longer available on Find similar jobs:Customer Service Officer jobs

(Full and part-time)

Up to £17,952 + pension + benefits | Cirencester

Housing 21 is one of the UK’s leading providers of care, housing and support services for older people. We are looking to put into action our ambitious plan to improve the way we deliver outstanding customer services. That means truly understanding and responding to our customers’ needs, getting things right first time and ensuring everyone receives a quality service.

Your winning combination of administration and people skills will ensure you can become a key player in this busy team.

As well as dealing with a variety of questions from our customers and completing a wide range of customer service focused tasks, you’ll manage tenants’ rent accounts to minimise arrears and maximise income. This will include monitoring rent accounts, taking appropriate action and co-ordinating the arrears process.
Requirements If you have significant experience in a customer facing environment (ideally housing), a good grasp of the Microsoft Office suite and a tactful, caring approach, then we want to hear from you. In addition to the full-time position we have a 12 month (2.5 days per week) vacancy.

Closing date : Friday 4 March 2011.