Customer Service Advisor (Learning and Development)
Thales 191 reviews - Crawley

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Thales Learning & Development is a highly successful training services company based in Crawley. We help companies to develop advantage through learning and development and are highly trusted by leading enterprises.

We are now seeking to recruit a Customer Service Advisor on a 6 month Fixed Term Contract which will act as the initial point of contact and face of Thales Learning & Development wi thin a customer services capacity to providing robust administration support between the training centre and the end customer and focus on building relationships with key contacts, line managers and delegates.

You will also work with the Training Consultants to compile the annual training plan for the Thales Business by supporting the Account Managers to determine the individual training needs.

This is an exciting opportunity for a proactive and forward thinking individual to prove their abilities in a service environment and will allow you to develop robust and sustainable relationships across multiple disciplines.

Key Responsibilities/Tasks for the Customer Service Advisor :
  • Research and advise appropriate solutions to customer requests on training services available
  • Accurately record and make bookings within internal systems and check invoicing data
  • Liaise with HR, line managers, Key Account Managers to communicate customer training requirements and support the administration and logistics in the delivery of these courses
  • Administer learning events for your customers to the SLA and agreed KPIs
  • Accurately record attendance of all programmes and keep copies of certificates as required
  • Attend monthly and quarterly meetings as required with the key HR contact/L&D Manager for your customers, to discuss the progress of the training bookings and activities ongoing ie course queries etc
  • Update training plan data for monthly reports and KPIs as defined on the SLA
  • Maintain accurate training records and ensure training plans are kept up to date
  • Book training rooms and catering services as required for closed events
  • Prepare, check, distribute and record client certificates for certified events
Skills, experience & qualifications required:

  • First class customer service/problem solving skills
  • Ability to communicate clearly and effectively across various platforms
  • Accurate data entry and use of databases for booking and recording training
  • Excellent organisational, planning and administration skills
  • Good IT skills for data entry and Excel manipulation
  • Administration experience ideally within a fast paced customer service environment
  • Excellent use of excel including pivot tables
  • Experience of working in a Learning and Development environment
  • Call centre experience or working within a shared service function
  • Understanding or prior experience of training project scheduling

At Thales we provide CAREERS and not only jobs.

With Thales employing 68,000 employees in 50 countries and 43% of all Thales UK roles being filled via internal movements our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields.

Thales UK touches all of our lives, every day. Our expertise in secure network communications, for example, safeguards as many as 3.7 billion BACS transactions, worth around £1 trillion, every year. We are a leader in onboard equipment for civil and military aircraft.

Thales UK Key Facts
  • Thales UK has earned 79 Queen's Awards for Technology and Export
  • Thales has invested more than £2bn in the UK within the last 10 years
  • Thales embodies many famous companies, including Racal, Shorts Missiles, Pilkington Optronics, Redifon MEL, Thomson Marconi Sonar, Thorn Missile Electronics, Avimo, Helio and others

About this company
191 reviews
For over 40 years, Thales UK has played a major part in the Thales Group’s global vision to make people, property and information safer and...