Holiday Inn Derby Riverlights opened in Derby City Centre in December 2010 as part of a world leading Hotel brand.We offer a quality 4 star service, with 105 bedrooms, Stresa Restaurant and Bar, 4 function rooms and a mini gym on site.We are looking to recruit a full time Receptionist to join our Front Office team.You will be responsible for the day to day operations of the hotel Reception, reporting to the Reception Manager.Main tasks include:
Checking guests in and out, dealing with enquiries, reservations, banking and administrative duties, all completed as per brand standard. Promotion of our loyalty scheme, Priority Club Rewards. Up selling and encouraging an embedded sales culture to drive the Business forward. This position is typically 5 days out of seven, daytimes, evenings and weekends. Shift patterns are 7am to 3.30pm or 2.30pm to 11.00pm and may occasionally involve night work (10.45pm to 7.15am) depending on Business requirements.Experience in customer care and Reception are required, preferably within a Hotel environment.You must be highly motivated, flexible, and have a passion for delivering outstanding customer service and exceeding guest satisfaction.Customer focus is key to our success.
Benefits include discounted bedroom nights in 1000s of hotels across the world, training & development opportunities, uniform and meals on duty.
Please apply by sending your CV and covering letter below.
Only candidates with the right to work in the UK will be considered.Only successful applicants for the interview stage will be contacted.
Caterer.com - 13 months ago
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