Good staff with excellent customer service skills are vital to the effective operation of the Courts, Tribunals and other offices within the Ministry of Justice (MoJ).
Typists provide administrative and secretarial support to the judicial process.
Although many of the tasks are straightforward, regulated by well-established guidelines and/or detailed instructions, some initiative may be required. Advice is readily available and standard procedures are usually followed. Admin Assistants work within a team with regular management support and are responsible for their own time.
Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work on an ad hoc basis at other local Ministry of Justice offices.
Job Description Duties may include:
Typing all pre and post tribunal work, such as statements and judgements, set asides and corrections.
Providing support to judicial and admin colleagues and maintaining typing statistics relevant to personal output.
Small amount of non audio typing, although the work will be predominantly audio.
Ad hoc office duties as set by the team leader.
Skills & Qualifications
Candidates must be familiar with Microsoft Outlook, Word, Excel and Powerpoint.
You are required to have
2 GCSEs at grade C or above or equivalent including English Language, or relevant experience.
A typing qualification of RSA II (or equivalent) or be prepared to sit a typing and audio aptitude test.
Competent in audio and copy typing with a typing speed of at least 60wpm. The role invoves a high volume of typing judgments and orders.
You will be required to provide evidence of the following Competencies:
Focusing on the Customer
I listen to and respect all customers and ask questions about their needs.
I respond to customers’ requests quickly and politely.
I know when to get help with customers’ concerns.
Developing Our People
I keep my area of expertise up to date.
I ask for and respond to feedback and learn from the work I have done.
I am aware of my individual strengths and weaknesses and take responsibility for my continuous personal development
Using Evidence to Make Decisions
I base my decisions on as much evidence as is realistically available.
I use various sources of evidence to get information.
I understand where to go and who to involve when making decisions to achieve my goals.
Planning and Managing Resources
I prioritise tasks to achieve goals.
I manage my time effectively.
I use resources appropriately and I am aware of how these affect the organisations’ costs.
Working as a Team
I welcome new ideas and different opinions and value other people’s contributions to achieving results.
I give individuals helpful feedback and treat people with courtesy and respect at all times.
I take responsibility for my own actions and deliver my commitments to the team.
Salary, Working Arrangements & Further Information
The starting salary for this post is £16,737 per annum.
Flexible working hours
The Ministry of Justice offers a flexible working system in many offices.
Benefits The MoJ offers a range of benefits:
Generous allowances for paid holiday starting at 23 days per year, and rising as your service increases. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 2.5 privilege days. Leave for part-time and job share posts will be calculated on a pro-rata basis.
The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
Access to flexible benefits such as salary sacrifice arrangements for childcare vouchers, and voluntary benefits such as retail vouchers and discounts on a range of goods and services.
Paid paternity, adoption and maternity leave.
Free annual sight tests for employees who use computer screens.
The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.
Ministry of Justice - 20 months ago