Service Delivery Manager
National Grid - United Kingdom

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To keep power flowing throughout the nation, here at National Grid we rely on a wide range of information systems. We’re used to meeting the highest of expectations in our own crucial work. So, naturally, we demand exceptional service from the partners who provide our IS ‘ecosystem’. That’s where you come in. Taking responsibility for operational delivery from a number of suppliers, you’ll forge long term professional relationships with a range of key people. Managing cost, resources and benefits, you’ll ensure we benefit from excellent service, impressive value and ongoing improvement. Your remit will span everything from service standard frameworks and operational agreements, through to monitoring and reporting. What’s more, you’ll influence policy across procurement and staff development.

Ideally educated to graduate level and with ITIL v3 certification, you’ll bring to the role proven experience in the operation and commercial management of IS services, preferably within a mission-critical environment. You’ll demonstrate a thorough understanding of the business impact of service failure and incidents, IS partner ecosystems and ITIL processes. Together with strong knowledge of the latest service desk and service management integration technologies, you have a flair for analysing and communicating complex issues. An influential individual with strong relationship building skills and a commitment to customer service, you’ve successfully designed implemented and improved processes.

National Grid holds a vital position at the centre of the energy system. We join everything up. We’re the largest utility in the UK, running systems that deliver gas and electricity across the entire country, connecting people to the energy they use. We’re investing £40bn by 2020 in developing and renewing the UK’s energy infrastructure and leading the way on renewable energy. There’s never been a more interesting and exciting time to join National Grid.

In return for your dedication, you’ll benefit from our commitment to your ongoing personal and professional growth. In addition to excellent development opportunities, you’ll enjoy the advantages of an attractive package that includes an individual performance related bonus, defined contribution pension scheme and 28 days holiday. What’s more, our comprehensive flexible benefits scheme offers a range of lifestyle, health and protection benefits.

National Grid - 13 months ago - save job - block
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