Up to £13000 plus excellent benefits, bonus and incentives
Thomas Cook Group plc is one of the world's largest travel companies and has a long established history dating back to 1845. We carry in excess of 7.6 million passengers within our UK & Ireland market and following our merger with The Co-operative Travel Group and Midlands Co-operative we have created the UK's largest high street leisure travel retailer.
We are passionate about travel and we are looking for like-minded individuals. We can offer some of the best benefits in the industry:
Commission scheme and bonuses based on performance
Generous holiday entitlement
Extensive training programme and development scheme
Thomas Cook holiday discounts, including Friends and Family
Discounted travel from other travel partners
to our Freeway Scheme(a flexible benefit
Discounted Retail Vouchers
Purchase Medical & Health Insurance
Opportunity to purchase / sell holiday entitlement
Overview of Main Re
You will be the face of Thomas Cook within our sales business and work towards our vision
"we go further to make dream
You will be responsible for assisting our customers in finding the perfect holiday and ensuring that you achieve both individual and store targets.
Contribute to achieving store profit through achieving individual targets set.
Maximise all sales opportunities through customer interaction.
Maximise sales of foreign exchange and other 'holiday extras'.
Take responsibility to ensure that we follow up all enquiries to make sure we never lose a sale.
Consistently provide a professional service that exceeds customer expectations.
Identify customer needs through effective questioning and selecting appropriate products.
Take ownership for consistent delivery of exceptional customer service.
Display a genuine, natural, respectful and willing approach to each and every customer
Ensure appropriate sales messages are displayed .
Take a personal ownership for achieving store target customer service scores from all mystery shopper surveys.
Maintain store brochure display and stock levels
Take responsibility for own personal development by seeking feedback from others and acting upon it.
Be an effective team member
Share ideas and learning with other team members
Offer encouragement and assistance to team members
Gain product knowledge through learning and experience and use effectively with different customers.
Gain an in-depth knowledge of all Thomas Cook products through effective use of development tools.
Use product knowledge to identify sales opportunities and match right holiday to customer requirements.
Use product knowledge to gain customer's confidence and close the sale.
Experience of working in a customer facing environment
Experience of cash handling
GCSE or equivalent at grade C in Maths & English is preferred
Travel related qualifications are preferred
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