About this Role
Friends Life brings together over 200 years of experience in looking after our customers. We offer a wide range of products for individual customers, commercial businesses and other institutions. We provide pensions, investments and insurance to 5 million customers around the world.
The role holder will underwrite within Friends Life’s philosophy, offering a competitive decision to the customer by gathering all relevant information when available whilst ensuring all decisions are appropriate to the commercial risk presented.
To make full use of the TeleUnderwriting call in order to probe and gather all relevant information to make the correct commercial decision whilst the client is on the phone.
Underwrite new and existing applications in line with Friends Life’s philosophies and principles, ensuring decisions made are appropriate to the commercial risk and within own personal Underwriting authority levels.
Build and develop positive learning relationships with TeleUnderwriters and less experienced Underwriters by explaining, with the appropriate level of detail, the reasons for decisions made.
Use technical expertise to identify and lead on opportunities to improve TeleUnderwriting & Underwriting efficiency and effectiveness.
Mentor Coach and Train TeleUnderwriters and less experienced Underwriters to develop the required skills and knowledge enabling achievement of appropriate levels of Underwriting Accreditation.
Proactively enhance and evidence underwriting technical knowledge keeping abreast of industry, Underwriting and medical developments and advances.
Proactively support Underwriting Team Manager and Underwriting Operational Manager in the ongoing development and operational running of the Underwriting department.Knowledge,
Skills and Behaviours
Ability to make sound and confident decisions under pressure.
Attention to detail.
Excellent verbal and written communication skills.
In depth understanding of medical terminology and ability to interpret medical and financial information.
Extensive knowledge of Life, Income Protection, Critical Illness and Payment Protection products and their features.
Proven underwriting experience
What will you get from this role?
Salary of up to £40016 per annum depending on experience.
Annual performance related pay review and bonus.
Defined contribution pension scheme.
25 days holiday per annum plus bank holidays.
The Bristol site includes free parking, free bus service to and from Bristol City Centre, restaurant, fully equipped gym, W.H. Smiths and Britannia Building Society.
We prefer all applications to be submitted online, however if you require an alternative method of applying please contact Kate Rawles in the Resourcing team on 0117 928 3382.
Friends Life - 10 months ago