Penetration Tester
HP - Milton Keynes

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497683

Description

  • Apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high-risk. Integrate technical knowledge and business understanding to create superior solutions for HP and for customers.
  • Incident Management: Resolve single- and cross technology incidents independently. Work with team members to resolve unusually complex or cross technology incidents.
  • Escalation Management: identify, manage, and lead escalations through L3. Work with others to help manage escalations through L5.
  • Problem Management: Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.
  • Change Management/Implementation: Independently review, implement, and verify changes/solutions of high complexity and risk to meet customer and/or trade/HP Information Technology (HPIT) infrastructure needs. May lead or participate in a Change Advisory Board.
  • Patch and Security Management: Apply patch and security changes per policy. Proactively monitor the environment for patch compliance. Analyze patches for compatibility with each customer or internal infrastructure environment.
  • Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.
  • Solution Design: Apply HP solutions to meet highly complex customer and/or trade/HPIT infrastructure needs.
  • Quality: May provide feedback/influence change in internal and/or vendor-provided products/service offerings.
  • Project Management: Participate, propose, and/or lead customer and internal projects across technology customers and/or internal businesses/end users areas, including transformation.
  • Customer Relationship Management: Influence with customers and/or internal businesses/end users regarding operational details, solutions, and proposals. Becoming a trusted advisor to the customer.
  • Teamwork: Work as part of a team, which may be virtual, global, and/or multi-functional. Lead teams which address operational processes and policies in work area. Seen as a resource to the team in one or more technical or business areas. Becoming a trusted advisor inside and outside the team/technology area. Typically advises or sets direction for:
  • Group(s) of customers with similar needs
  • Region
Qualifications

Education and Experience Required:
Bachelor's degree in Computer Science, Engineering, Business, or related field or equivalent work experience. May have Master's degree in related field. Often holds entry-level certification(s) in work field. May hold intermediate-level certification(s) in work field. Typically 5+ years of relevant experience

Knowledge and Skills Required:
Typical skills include:
  • (strong) understanding of technology in direct responsibility
  • (developing) understanding of other technology sub-areas
  • General understanding of related technologies
  • (strong) Customer Service
  • General Project Management
  • (developing) Influencing Others
  • (developing) Customer/Vendor Management
  • (developing) Business Analysis
  • (developing) General Financial Management
Critical Competencies to Drive Business Results:
Business Execution & Performance Monitoring

Actively monitors business performance to ensure effectiveness, adjust strategy as required, and identify investment returns

Program Tracking and Reporting

Continuously mines program data to assess overall contribution of program to business success

Cost and Budget Management

Establishes, tracks and enforces spending parameters to protect HP's business assets, and ensure their effective engagement

Operations Building/Process Improvement

Monitors, troubleshoots, and improves area-of-control operational processes to ensure optimum performance and practice consistency

Outsourcing Methods/Processes

Systematically uses Information Technology (IT) Outsourcing Methodology (ITOM) to coordinate activities and communications, and contribute to the achievement of desired results

Client/Customer Relationship Building

Demonstrates client-sensitive practices within the account(s) and internal gate-keeping within HP to support building strategic trusted advisor status

HPS/BU Business Context

Understands the market segments sold into, the business challenges addressed by HP Services (HPS)/Business Unit (BU) solutions, and HP's strategy for market penetration

HPS/BU Solutions

Understands HPS/BU solutions in area-of-responsibility- what they consist of, product roadmaps, key technology concepts, and the competitive landscape in which they are sold

HPS Solution Interfaces

Understands how services in area-of-responsibility fit within or interface with the sales of other solutions - HPS, other Global/General Business Unit (GBU)s, or HP's partner strategies

Change Management

Develops methods for supporting innovation and change across the organization

Problem Solving

Approaches problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution

Job

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Services

Primary Location

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United Kingdom-Milton Keynes

Schedule

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Full-time

Job Type

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Experienced

Shift

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Day Job

Travel

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Yes, 50% of the time

HP - 3 years ago - save job - block
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Hewlett-Packard provides one of the tech world's most comprehensive portfolios of hardware, software, and services. Products include...