Publishing is the publishing arm of Amazon and encompasses the imprints AmazonEncore, AmazonCrossing, Powered by Amazon, Montlake Romance, Thomas & Mercer, 47North and the New York City imprint.
We are searching for an organized and motivated Author Relations Manager to provide world-class customer service to authors working with Amazon Publishing. You will work directly with our authors on a wide range of issues and will advocate relentlessly on their behalf at Amazon.
This position is on a small team in a start-up environment so flexibility, a strong work ethic, high energy and a good sense of humor are a must.
This position is based in Seattle. International relocation will be supported by Amazon.
Core Job Responsibilities
Communicate effectively with authors and vendors.
Work closely with the Amazon Publishing business team to create new policies and processes that ensure a great publishing experience for our authors
Represent our author’s best interests at every step in the publishing process including assisting with questions about payment, sales reporting or contract detail
Ability to prioritize and manage changing/conflicting work duties
Ability to work with little direction/oversight and take initiative where needed and appropriate To learn more about the Kindle team at Amazon, visit www.amazon.com/careers/kindle and apply now.
BA/BS degree required
5 or more years relevant experience working with highly influential, global customers (executive customer service, publishing)
Exceptional written and verbal communication skills
Written and verbal fluency in at least 1 other language.
Strong analytical abilities, including experience working with MS Office, especially Excel
Ability and experience to drive change that enhances the customer experience
High attention to detail and proven ability to manage multiple, competing priorities simultaneously
Proven track record of taking ownership and driving results by influencing and negotiating
Excellent interpersonal skills, the ability to communicate effectively with senior management, and an intense customer focus.
Ability to juggle multiple priorities and make things happen in a fast-paced, dynamic environment; strong bias for action
Ability to translate customer needs into business and product requirements
- 11 months ago