• Checking the costing and integrity of holiday bookings
• Inputting client holiday information onto the in-house computer system
• Processing payments for holidays
• Compiling and ensuring dispatch of ticket packages
• Preparing and sending confirmation packages
• Answering client e-mail or telephone enquiries efficiently and professionally
• Making changes/amendments to bookings as required
. Actioning room and flight upgrades as required
. Actioning pre-departure courtesy calls as required
. Pre-departure customer recovery due to flight/resort changes
• Regular updating of client files
• Ensuring efficient filing of all client information and correspondence
• Credit Control - keeping track of, chasing overdue payments and producing a weekly debtors
report
. Booking cancellations
• Preparing weekly accommodation lists to send to overseas bases and advise on a regular basis
• Ensuring all bases and clubs are kept informed of late bookings and amendments to bookings
• Processing and checking insurance and booking reports
• To liaise with overseas staff as necessary
• Ensuring area information on the internet is kept up to date via Product Champions
• Any other duties as required by reporting line to ensure the effective and efficient administration of
the holiday booking process.
• Assist with overflowed sales calls as required

What We're Looking For

Previous administrative experience
The ability to focus on and have excellent attention to detail.
PC literacy is essential with experience of Microsoft Word and Excel preferred.
Good organisational skills
Experience in a Sales/Customer service environment would be an advantage.

Hours of work
An average 38.75 hour week with shift as per rota to support business opening hours. Starting at 0845 Monday to Saturday for a team briefing and up to 2 weekends per month Saturday 08.45 - 17.30 and Sunday 10.00-16.00
TUI Travel PLC - 11 months ago