Deloitte is based in 21 UK locations, with over 12,000 staff nationwide. We are renowned in the marketplace for our innovative and collaborative culture, commitment to delivering an outstanding quality of client service, and enabling our own people to excel in everything they do.
Deloitte's breadth and depth of services make it a leading force in its chosen areas of business - audit, tax, consulting and corporate finance - and it works with clients who vary from owner-managed businesses to large multinational operations. Deloitte takes pride in a long-standing reputation for providing an efficient service, an independent approach and world-class expertise.
Customer Management Team
Our Customer Management Team has achieved year-on-year revenue growth of 25% and with over 200 professionals we are one of the UK's leading and most distinctive providers of customer-centric business solutions. Focussing on the three areas of sales, customer service and marketing, we deliver solutions that help our clients maximise the value of their customer relationships.
Our capabilities are much broader than those of the traditional CRM houses, they include: Customer and channel strategy, sales / marketing / service capability design, strategic / tactical operational improvement, process design, technology solutions, organisational design, and management of change around the resulting implementations. Whether our clients want to capture new customers or maximise the value from their existing customer relationships the Customer team can help.
Given the current market environment, there has been significant growth in projects aimed at reducing cost-to-sell and cost-to-serve for our clients. This is on top of a bedrock of interesting and varied assignments with businesses which are growing, changing or looking to address new markets. We are therefore looking for motivated business and technology consultants with a proven track record in their chosen area of CRM expertise to be part of, or lead, teams on client-facing engagements.
Join the Marketing & Insight team within the Customer practice in Deloitte.
Support clients, across multiple industries driving value from their customer data and become more customer focused
Manage and develop client relationships, understanding where Deloitte can help clients achieve their goals
Develop the Customer Insight and Data Analytics propositions - through developing analytics capabilities - suitable to Deloitte and industry specific demands
Deliver holistic client solutions with other parts of Customer and Deloitte, including: Multichannel & Operations, Sales & Distribution and Applications & Data
Strong experience in consumer insight and data analytics, including some of the following areas: Customer strategy, acquisition, retention, value management and loyalty
Expert in driving business value and change from customer data, research and insights
Proven track record in delivering pragmatic change in constrained environments or short time frames
Experienced in managing, developing and leading analytical teams and/or analytical projects
Good experience in designing, building and implementing predictive models and customer segmentations (market, behavioural)
Conversant in all forms of consumer insight from qualitative/quantitative research to database marketing
Past jobs in Marketing services agency, advertising agency, specialist consulting, or client analytics team is desirable
Looking to move into broader business consulting environment - to leverage data/consumer understanding to improve business performance
Understanding of techniques such as chaid, regression, k-means and hierarchical clustering, factor analysis, RFM, principle components analysis, econometrics
Experience of analytics software:
SAS, SPSS, SQL
Good understanding of GIS and postcode segmentation tools
Solid understanding of the third party data market - geodems, modelled data, electoral roll etc
Comfortable with campaign management processes and software:
UNICA ; Alterian; Aprimo; Siebel
Strong excel financial modelling skills - Monte Carlo simulation a bonus
We are particularly interested in individuals who can demonstrate passion for and experience in one or more of the following industry sectors:
- Financial Services, and particularly Retail Banking, Retail Investments and Corporate Pensions, Life & Pensions, General Insurance and Wealth Management.
- Private Sector (Consumer Business, Consumer Commerce and Industry, Energy & Utilities)
Extensive travel may be required at times
Right to live and work in the UK
Minimum 2.1 degree or equivalent from reputable university
- 13 months ago