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Description

DESCRIPTION
Position: Front Office Manager
Location: Ten Square Boutique Hotel
Reporting Line: Receptionists/Reservationists/Housekeeping Manager
Hours of Work: Various Shifts
The Front Office Manager will take responsibility for the management and the daily operations of Reception /Reservations. The ideal candidate will have excellent customer service skills, previous experience of at least 2/3 years of Assistant Front Office Manager level within a similar hotel environment. Previous experience of working with Fidelio /Opera Express is beneficial.

Duties & Responsibilities:
To ensure that all guest expectations are met and exceeded throughout their stay
Manage a team of receptionists ensuring that all standards are met with attention to detail and efficiency
Overseeing the day to day running of front of house
Must be highly customer focused, good communication skills and the ability to manage the team effectively
Developing and implementing strategies to improve the knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
Working closely with the Sales team to maximise room sales and total room revenue
Meeting departmental targets; a key part of this role will be to ensure these are met and achieved across the front office operation
Strong leadership skills and have the ability to lead a team and encourage your team to drive sales from up selling and cross selling across the hotel
Produce budget reports and monthly figures for Front Office & Housekeeping
Compiling the weekly forecast for hotel of arrivals and VIPs
Managing department rotas, monitoring staffing levels to meet and cover business demands on a weekly basis
Ensuring yield is maximised on the website and booking engines, proposing and confirming new business via the web
Overseeing the Housekeeping department, working closely with the Housekeeping Manager to ensure bedrooms are consistently at a high standard
Maintaining good communication and working relationships with all Heads of Department within the hotel
To Apply
Please forward your CV via the apply button below.
Contact details in relation to this vacancy are as follows: Brenda McKay, Ten Square Boutique Hotel, 10 Donegall Square South, Belfast BT1 5JD, Tel. No. 028 90241001
Closing date for application is 6th July 2012
NIjobs - 11 months ago