Position: Box Office Assistants
School/Department: Culture and Arts
Reference: 12/102126
Closing Date: Monday 16 July 2012
Salary: £8.06 per hour
Anticipated Interview Date: Wednesday 1 and Thursday 2 August 2012
Duration: Available from 27 August until 3 November 2012, working 32 hours per week.
Available from 10 October until 3 November 2012, working 16 hours per week.

JOB PURPOSE:
To assist in the Ulster Bank Belfast Festival at Queen's Box Office, processing postal bookings, maintaining the on-line ticketing operation, dealing with the public, selling tickets for festival events at the counter, at city centre box office sites, by telephone and at various venues. The postholder will also act as the public face and voice of the festival, managing a variety of customer enquiries, providing an excellent and enjoyable customer service experience.

MAJOR DUTIES:
1. Use the computerised ticketing system in order to facilitate the sale of tickets for the Belfast Festival at Queen's using the credit card booking system and handling cash where necessary.
2. To use the Festival Telephone Booking line to take bookings for the Belfast Festival for events across multiple venues, and also respond to enquiries and deal with customer enquiries efficiently and courteously via telephone or email; ensuring that all customer information is organised and accurate.
3. To aid in the mailouts and or light marketing duties as required by the festival marketing team, including mailouts and poster distribution.
4. To assist with day-time and evening Front-of-House Operations at Belfast Festival at Queen's events as a Box Office Assistant, to include public performances and private hire events; ensuring materials needed for an evening performance are in order including reports, ticket stock, and floats are in adequate supply.
5. To ensure the venue(s) and their immediate box office vicinity is tidy and presentable at all times to the public keeping an eye on the stock of posters, brochures and flyers.
6. To adhere to ticket sales protocols and reporting/cashing-up procedures as directed by the Box Office Manager. To handle cash and ensure that your monies are accurate at the end of the shift.
7. Promote shows at the Belfast Festival to aid in an overall increase in sales, including upselling/cross selling while capturing accurate customer information at time of booking, and telemarketing.
8. Aid the team leader in the creation of sales reports for the Box Office Manager.
9. Selling the Friends scheme or other such loyalty scheme as may be introduced to appropriate patrons.
10. To assist with any other duties as may reasonably be required.

Planning and Organising:
1. Follow daily work schedule that the Box Office Manager or delegated Staff member has developed, ensuring deadlines are met.
2. Organise work based on its urgency/importance.
3. Escalate urgent problems to the Team Leader or Box Office Manager.
4. Arrange for suitable delivery methods for tickets purchased by Public.

Resource Management Responsibilities:
1. Inform the Box Office Manager when ticketing resources are running low, and or Box Office Equipment has developed a fault.
2. Handle Box Office floats, resolve cash discrepancies or escalate to manager where needed.
3. Provide guidance to fellow staff over box office system usage where necessary.

Internal and External Relationships:
1. Daily Contact with Box office Manager, the general public, and staff over Belfast Festival Ticketing issues.
2. Contact with Schools/Teachers over ticketing issues.

ESSENTIAL CRITERIA:
1. 5 GCSE's at Grade C or above (or equivalent) to include English Language and a Mathematics or NVQ Level 2 in a relevant subject.
2. 6 months minimum computerised box office experience essential.
3. Basic cash handling experience.
4. Customer service experience.
5. Numeracy and literacy skills.
6. IT literacy and basic familiarity with computer packages eg Microsoft Office.
7. Keyboard skills.
8. Ability to understand relevant procedures including Health and Safety requirements.
9. Good oral and written communication skills.
10. Capable of following oral and written instructions.
11. Ability to work as part of a team.
12. Good interpersonal skills.
13. Ability to work on own initiative.
14. Available to work irregular hours as required.
15. Required to work Monday Saturday.

DESIRABLE CRITERIA:
1. 12 months computerised box office experience.
2. Experience of box office within an arts environment.
3. Experience of using ENTA box office system.
4. Basic book-keeping experience.
5. Ability to undertake off-site training.

ADDITIONAL INFORMATION:
Applicants who successfully complete the scheme this year may be considered for employment in subsequent schemes.
RecruitNI.com - 10 months ago