An international electricity and gas company is seeking Customer Service Advisors to join their expanding Contact Centre team in Gloucester.

As a Customer Service Advisor you will:

• Handle a wide range of queries (both internally and externally).
• Arrange appointments.
• Schedule work.
• Achieve customer satisfaction at a defined level of service.
• Promptly deal with calls in order to portray an image of a professional and high quality company.
• Operate office systems and equipment, process documents, maintain accurate records and access information within the company.
• Provide efficient and effective call handling support and assistance to contribute to the achievement of business objectives.
• Resolve enquiries from both external and internal sources, providing telephone responses as appropriate.

The ideal Customer Service Advisor will hold the following skills and experiences:

• Previous experience within a Customer Service, Call Centre or Contact Centre role.
• IT Literate - knowledge of Excel and Word is essential. Access Desirable.
• Good written / verbal communication and numeracy skills.
• Accuracy with attention to detail.
• Ability to work to deadlines.
• Strong communicator with the skills to be able to converse effectively at all levels.

Start Date - 3rd September 2012.
Candidates must have total flexibility.
In return you will receive a salary of £7.26 per hour (+ unsociable rates paid) plus free parking and an onsite canteen.

The first stage of the application process is to apply online.

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