Xerox is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries.
Site Services Desktop Support Specialist with English
Place of work:
Provides complex technical support, planning and coordination for End User touch points of the distributed computer environment, including desktop, software and hardware installation, support and distribution, and remote access technologies
Performs analyzing, diagnosing, installation, and resolution of complex desktop computer, operating system, application software and hardware technologies and associated problems.
Performs analyzing, diagnosing, installation, and resolution of remote access technologies and associated problems.
Performs analyzing, diagnosing, coordination and planning of horizontal network cable management processes including installation, moves, adds, changes and repairs.
Provides complex technical input to the Desktop Services team and assumes a supporting role in selecting and utilizing appropriate tools and techniques for timely service delivery.
Works independently with little to no direct supervision in analysis, design, and implementation of desktop solutions to fulfill business unit requirements.
Acts as a technical liaison with user groups and other IT partners for systems support and implementation. Provides an effective interface among users, vendors, IT partners, and consultants in evaluating technical issues and products.
Responsible for partnering with the business units they support to understand the business impact of support issues.
Responsible for the analysis, design, and implementation of desktop solutions to fulfill business unit requirements.
Responsible for the analysis, design and implementation of desktop technology life cycle management processes including technology procurement, refresh and disposition.
Responsible for project analysis, design, coordination and planning for all technical components of desktop related projects.
Coordinates schedules and technical work order instructions to contracted labor for installations, moves, adds and changes within the desktop computing environment
Demonstrates creativity and initiative in problem solving.
2+ years of progressive experience in the desktop environment.
Advanced knowledge and understanding of Windows desktop operating systems.
Intermediate knowledge of the Windows Server Operating System and the ability to perform domain related administrative tasks.
Intermediate knowledge and understanding of LAN environments
Intermediate knowledge of communication protocols.
Intermediate knowledge of PC-to-Mainframe access.
Intermediate knowledge of LAN based E-mail systems (e.g., Outlook, MS Exchange).
Creativity and advanced problem solving skills that lead to effective solutions to complex and varied problems.
A demonstrated ability to encourage and model positive cross-team partnerships.
Advanced ability to perform complex troubleshooting and analysis of PC hardware, PC operating systems and office automation software, with expert level knowledge in at least one area of specialization.
Intermediate ability to perform complex troubleshooting and analysis of network system devices and PC network hardware and client software.
College degree in Business or Computer Science
Microsoft Certified Systems Engineer (MCSE)
Xerox , LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox , LLC may request such accommodation(s) by calling 1-866-419-2226 or by sending an e-mail to