In a nutshell, we look after our network. Our technical wizardry covers modems, telephony and digital TV. We work with it all. You’ll find us in the homes and offices of our customers, installing and maintaining our products. And making sure our customers get the products and services they want, when they want them.

But it doesn’t stop there. We also provide the design and engineering solutions that evolve our networks. We make sure they’re safe, reliable and provide the latest services super-fast. Just what our customers want.

To sum things up we:
Install - Bring TV, broadband and home phones to millions of people nationwide.

Maintain - Update equipment and make sure things work as they should.

Repair - Fix any faults fast.

Evolve - In our world things change fast. So we need to make sure we fully exploit all the possibilities our next generation network can bring. It's a powerful responsibility that our engineers and designers are more than a match for.

Job Purpose

To install and repair Virgin Media's products and basic Network elements as required, in accordance with the Company SOP, MIS and all other technical requirements. Ensuring that all work is completed within a timely and professional manner.

To ensure that a professional relationship is maintained with both internal and external customers at all times.

Principle Responsibilities

• You’ll operate in a manner that ensures you help the team hit its targets within the parameters of the agreed service level agreement
• You’ll carry out all installation and Service tasks as directed by the Field Manager
• Carry out disconnection activity as directed
• You’ll repair customer faults as directed and endeavour to provide a first time fix and your work is completed with full regard to Health and Safety regulations and in line with company procedures and other technical documents
• You’ll ensure all work on external plant is carried out with full regard to New Road and Street Works Act 1991 (NRSWA)
• Timely resolution of customer complaints
• You’ll escalate faults / complaints that cannot be resolved using standard operating practices
• You’ll maintain a quality customer service and ensure a positive customer relations is met and exceeded
• Complete and submit all necessary documentation
• Site / cabinet security
• You’ll provide quality control of all contractor work within the network
• You’ll carry out any other duties or tasks deemed necessary by your line manager
• You’ll ensure excellent working relations are established and maintained with key interfacing areas

Virgin Media - 9 months ago