Provide support according to the helpdesk support shift plan.
Provide level 2 technical support according policies and procedures defined Desktop / Laptop / Server hardware related issues.
Provide level 2 troubleshooting on all escalated desktop / laptop / server support issues.
General on-site technical support.
Manual Labour around movement of machines
Boxing and un-boxing of machines and displays
Cable Management of installed devices including network patching.
Software Deployment, if and when requested, / Admin SWD process/procedures.
Device imaging/ Admin process/procedures.
Hardware repair and replacement
Desk side support and troubleshooting / Admin process/procedures.
Space Cleaning of operational areas
Previous Experience Required;
Large scale deployment of Desktop PCs, Laptops and Monitors in a highly visible and time sensitive environment
Cable management to set standards
POS installation experience
Desk side support in a corporate atmosphere
Understanding of an SLA driven environment
Use of Incident Management Process and tool.
Knowledge of image delivery tools such as Norton Ghost, WinPE, Microsoft SCCM or LANdesk
Ability to accept a significant level of responsibility and accountability
Ability to quickly understand problems and escalate to the appropriate agent
Understanding of a large corporate work environment
This is a rare opportunity to be part of something truly exciting and unique, Not to be missed!- Please send your CV today for immediate consideration-
Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond immediately to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate on the grounds of age, we will gladly accept applications from persons of any age for this role. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Randstad Technologies acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003. Jobs-North - 12 months ago