Eden Scott's client is a leading global company in its own field, based in Glasgow, is currently looking for an IT Support Analyst providing 1st support to in-house users.
Skills in strong customer-facing skills, PC & Printer Fixes, desktop support, Windows Active Directory.
Key skills required:
Commercial experience of working in a IT helpdesk & Call Logging
Good customer care and telephone skills plus ability to communicate in a clear and concise way with Users is key
Technically competent, analytical and a good customer and IT awareness
Good team player with excellent interpersonal and report writing skills and must be able to prioritise issues in a timely manner.
Resourceful, resilient and take ownership/responsibility for user issues and be able to show a high level of commitment and loyalty.
Prioritise helpdesk requests within SLA
Experience in Desktop 1st Level Support
Remote support of PC's at offsite locations
Basic Active Directory
Knowledge of Microsoft Office Packages
Good Communication and strong Customer Facing Skills
Having a driving license would be an advantage
If you have strong interpersonal skills and are looking for a challenging but rewarding position and you are available immediately please send your CV ASAP to email@example.com or call me on 0141 410 1003. Edenscott - 13 months ago