A rapidly expanding media and communications company is currently seeking Technical Advisors to work within a highly exciting and sociable customer service team environment in Sheffield South Yorkshire As part of a major UK PLC this dynamic award winning business is able to offer outstanding opportunities for future progression across a number of areas of the businessLocated in the centre of Sheffield with good transport links you will receive a salary of 18000 pa plus an excellent benefits package including free phone and broadband free gym subsidised parking pension and bonus schemesThis is an opportunity to work in an exciting business which encourages and rewards hard work within an informal and relaxed working environment with a casual dress code As a Technical Advisor you willDeal with a wide range of technical enquiries relating to Internet and phone servicesReply to technical enquiries via an online messaging systemIdentifying and resolving customer issues whilst driving and developing the customer experience Providing exceptional customer care to customersWorking within Service Level AgreementsThe ideal Technical Advisor will hold the following skills and experiencesPrevious contact centre technology retail or IT Helpdesk experience would be highly beneficialExcellent communication and rapport building skillsHave the ability to establish and build rapport with customersAbility to multi task to ensure you achieve customer satisfaction and meet personal targetsExcellent communicators both verbally and writtenSelf motivation and the ability to manage own workload and achieve resultsTeam working and interpersonal skills are essentialThis is an opportunity to work in an exciting business which encourages and rewards hard work within an informal and relaxed working environment with a casual dress code
Jobs.co.uk - 14 months ago